Supervisor Collections Resume Example
Love this resume?Build Your Own Now
SUPERVISOR COLLECTIONS
Summary
Dedicated, results driven, self-motivated career oriented professional with 25 years of experience in accounts receivable, accounts payable, billing, collections and customer service; supporting Sale and Operations with excellent skills in communicating key data to customers, sales, operations and management, with increased focus on driving customer satisfaction and decreasing DSO.
Highlights
|
|
Accomplishments
- Researched and resolved billing issues that had been previously missed.
- Performed account billing and payment reconciliations to ensure accuracy of AR files.
- Assisted in migration of billing and receivables from Platypus to NetSuite.
- Provided training for new NetSuite users.
- Maintained Master Revenue Report, containing all active customers and their associated sales orders for billing.
Experience
Supervisor Collections12/2015 to CurrentXpo LogisticsWyandotte , MI
- Utilizes daily collection phone calls and emails to ensure timely collections.
- Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
- Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
- Follows company policy in the collections of overdue accounts.
- Maintains files on credit risk/delinquent accounts and follow up to these customers.
- Monitors customer accounts and collects domestic and international delinquent accounts.
- Works with past due accounts for collection issues.
- Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
- Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
- Provided DSO reporting and regular reviews.
- Resolves invoice discrepancies.
- Interfaced with customer and internal contacts for resolution of customer concerns and disputes.
- Resolved customer disputes resulting in an increased consumer and customer satisfaction.
- Administrator for Non-Autorenewal and Termination Requests.
- Customer contract term validation.
- Review for eligibility.
- Provide calculate Early Termination Fees were applicable.
- Prepare packages for 3rd Party Collection and Legal.
Financial Analyst II12/2010 to 12/2015Raytheon Technologies CorpMobile , AL
- Manages the collection and distribution of cash to the A/R file.
- Utilizes daily collection phone calls and emails to ensure timely collections.
- Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
- Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
- Follows company policy in the collections of overdue accounts.
- Maintains files on credit risk/delinquent accounts and follow up to these customers.
- Monitors customer accounts and collects domestic and international delinquent accounts.
- Resolves invoice discrepancies.
- Works with past due accounts for collection issues.
- Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
- Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
- Provided DSO reporting and regular reviews.
- Prepare packages for 3rd Party Collection and Legal.
Billing / Collections Analyst08/2009 to 12/2010Agility HealthKansas City , MO
- Manages the collection and distribution of cash to the A/R file.
- Utilizes daily collection phone calls and emails to ensure timely collections.
- Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
- Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
- Follows company policy in the collections of overdue accounts.
- Maintains files on credit risk/delinquent accounts and follow up to these customers.
- Monitors customer accounts and collects domestic and international delinquent accounts.
- Resolves invoice discrepancies.
- Works with past due accounts for collection issues.
- Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
- Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
- Provided DSO reporting and regular reviews.
- Prepare packages for 3rd Party Collection and Legal.
Contract A/R Staff to Hosted Solutions04/2009 to 09/2009Accountants InternationalCity , STATE
- Tasks and duties as described above.
Accounts Receivable Specialist10/2007 to 03/2009Wavecom, IncCity , STATE
- Booked sales and prepared customer invoices / credit notes in SAP.
- Ensured proper billing of invoices along with accurately providing support to Global companies utilizing SAP.
- Reconciled invoices and shipment documents.
- Prepared and collaborated reports and verified accuracy of all generated billing.
- Processed and reconciled bank daily.
- Managed the collection and distribution of cash to the A/R file.
- Utilized account / revenue guidelines to achieve target numbers.
- Strengthened customer relationships via telephone and email communication.
- Interfaced with customer and internal contacts for resolution of customer concerns.
- Resolved customer disputes resulting in an increased consumer and customer satisfaction.
- Escalated information to appropriate parties.
- Maintained accurate Payment Forecasting to management with the focus of reaching weekly A/R objectives.
- Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
- Provided DSO reporting and regular reviews.
- Created, maintained and updated credit files for each customer.
- Generated credit reports, obtained financial statements, bank and trade references.
- Performed assigned month-end, quarter-end, year-end financial closing activities.
- Provided back up and support to the A/P accountant.
- Provided back up and support to Purchasing.
- Developed SAP super-user skills to complete job responsibilities and support and training all company finance personnel.
- Recognized by management for outstanding contributions.
Contract A/R Staff to Wavecom, Inc04/2007 to 10/2007Executive Staffing GroupCity , STATE
- Tasks and duties as described above.
Advanced Customer Fulfillment Administrator, CCS A/R03/2004 to 10/2005LenovoCity , STATE
- Ensured proper billing of invoices along with accurately providing support to multiple Fortune 500 companies utilizing SAP.
- Managed the collection and distribution of cash from multiple Fortune 500 companies.
- Utilized account / revenue guidelines to achieve target numbers.
- Strengthened customer relationships via telephone and email communication.
- Prepared and collaborated reports and verified accuracy of all generated billing.
- Interfaced with customer and internal contacts for resolution of customer concerns.
- Resolved customer disputes resulting in an increased consumer and customer satisfaction.
- Escalated information to appropriate parties.
- Maintained accurate personal Forecasting to management with the focus of reaching monthly A/R objectives at both individual and team levels.
- Recognized by management for outstanding contributions.
Advanced Customer Fulfillment Administrator - Returns08/1998 to 03/2004IBMCity , STATE
- Scheduled, processed and reconciled product returns for major IBM business partners utilizing SAP.
- Issued applicable credits for those returns.
- Prepared and maintained spreadsheets to track open returns issues for IBM Business Partners.
- Interfaced with other areas in Fulfillment as well as with the National Returns Center.
- Prepared weekly status reports for management review.
- Trained new employees on the IBM Returns processes.
- Recognized by management for outstanding contributions.
Customer Support Representative - JDE A/R09/1996 to 08/1998IBMCity , STATE
- Ensured proper billing of invoices and provided support to multiple Fortune 500 companies and individual consumers utilizing JDE collection system.
- Managed collection and distribution of cash
- Utilized account / revenue guidelines to achieve target number
- Strengthened customer relationships via telephone and email communication.
- Collaborated reports and verified accuracy of all generated billing.
- Interfaced with customer and internal contacts for resolution of customer concerns.
- Resolved customer disputes resulting in an increased consumer and customer satisfaction.
- Escalated information to appropriate parties.
- Maintained accurate personal Forecasting to management with the focus of reaching monthly A/R objectives, at both individual and team levels.
- Prepared weekly account status reports for management review.
- Initiated and completed the sunset of JDE A/R.
- Recognized by management for outstanding contributions.
Education
Associate of Applied Science: ParalegalOklahoma Junior CollegeCity, State
Skills
Account Analysis, Account Reconciliation, Accuracy, Analytical, Client Relations, Conflict Resolution, Customer Service, Interpersonal Skills, MS Excel, MS Word, Teamwork, Time Management
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Oklahoma Junior College
Job Titles Held:
- Supervisor Collections
- Financial Analyst II
- Billing / Collections Analyst
- Contract A/R Staff to Hosted Solutions
- Accounts Receivable Specialist
- Contract A/R Staff to Wavecom, Inc
- Advanced Customer Fulfillment Administrator, CCS A/R
- Advanced Customer Fulfillment Administrator - Returns
- Customer Support Representative - JDE A/R
Degrees
- Associate of Applied Science : Paralegal
Similar Resumes
Supervisor of External Collections & Billing Agencies
Health Alliance Of Hudson Valley
Montebello , NY
