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Supervisor Collections Resume Example

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SUPERVISOR COLLECTIONS
Summary
Dedicated, results driven, self-motivated career oriented professional with 25 years of experience in accounts receivable, accounts payable, billing, collections and customer service; supporting Sale and Operations with excellent skills in communicating key data to customers, sales, operations and management, with increased focus on driving customer satisfaction and decreasing DSO.
Highlights
  • Accounts receivable professional
  • Complex problem solving
  • Strong communication skills
  • Expert in customer relations
  • Effective time management
  • Account reconciliations
  • Proficient in SAP, JD Edwards and NetSuite
  • Great Plains exposure
  • Strong organizational skills
  • Sharp problem solver
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Customer service expert
  • Invoice processing
  • Adaptive team player
Accomplishments

  • Researched and resolved billing issues that had been previously missed.
  • Performed account billing and payment reconciliations to ensure accuracy of AR files.
  • Assisted in migration of billing and receivables from Platypus to NetSuite.
  • Provided training for new NetSuite users.
  • Maintained Master Revenue Report, containing all active customers and their associated sales orders for billing.
Experience
Supervisor Collections12/2015 to CurrentTierpointRaleigh, NC
  • Utilizes daily collection phone calls and emails to ensure timely collections.
  • Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
  • Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
  • Follows company policy in the collections of overdue accounts.
  • Maintains files on credit risk/delinquent accounts and follow up to these customers.
  • Monitors customer accounts and collects domestic and international delinquent accounts.
  • Works with past due accounts for collection issues.
  • Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
  • Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
  • Provided DSO reporting and regular reviews.
  • Resolves invoice discrepancies.
  • Interfaced with customer and internal contacts for resolution of customer concerns and disputes.
  • Resolved customer disputes resulting in an increased consumer and customer satisfaction.
  • Administrator for Non-Autorenewal and Termination Requests.
  • Customer contract term validation.
  • Review for eligibility.
  • Provide calculate Early Termination Fees were applicable.
  • Prepare packages for 3rd Party Collection and Legal.
Financial Analyst II12/2010 to 12/2015Windstream Hosted SolutionsRaleigh, NC
  • Manages the collection and distribution of cash to the A/R file.
  • Utilizes daily collection phone calls and emails to ensure timely collections.
  • Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
  • Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
  • Follows company policy in the collections of overdue accounts.
  • Maintains files on credit risk/delinquent accounts and follow up to these customers.
  • Monitors customer accounts and collects domestic and international delinquent accounts.
  • Resolves invoice discrepancies.
  • Works with past due accounts for collection issues.
  • Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
  • Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
  • Provided DSO reporting and regular reviews.
  • Prepare packages for 3rd Party Collection and Legal.
Billing / Collections Analyst08/2009 to 12/2010Hosted SolutionsRaleigh, NC
  • Manages the collection and distribution of cash to the A/R file.
  • Utilizes daily collection phone calls and emails to ensure timely collections.
  • Reconciles unapplied (UAC) and unidentified cash receipts to the correct invoice.
  • Identifies gaps and suggests process improvements by customer to improve delinquent accounts, as needed.
  • Follows company policy in the collections of overdue accounts.
  • Maintains files on credit risk/delinquent accounts and follow up to these customers.
  • Monitors customer accounts and collects domestic and international delinquent accounts.
  • Resolves invoice discrepancies.
  • Works with past due accounts for collection issues.
  • Maintains accurate personal Forecasting to management with the focus of reaching weekly and monthly A/R objectives.
  • Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
  • Provided DSO reporting and regular reviews.
  • Prepare packages for 3rd Party Collection and Legal.
Contract A/R Staff to Hosted Solutions04/2009 to 09/2009Accountants InternationalRaleigh, NC
  • Tasks and duties as described above.
Accounts Receivable Specialist10/2007 to 03/2009Wavecom, IncRTP, NC
  • Booked sales and prepared customer invoices / credit notes in SAP.
  • Ensured proper billing of invoices along with accurately providing support to Global companies utilizing SAP.
  • Reconciled invoices and shipment documents.
  • Prepared and collaborated reports and verified accuracy of all generated billing.
  • Processed and reconciled bank daily.
  • Managed the collection and distribution of cash to the A/R file.
  • Utilized account / revenue guidelines to achieve target numbers.
  • Strengthened customer relationships via telephone and email communication.
  • Interfaced with customer and internal contacts for resolution of customer concerns.
  • Resolved customer disputes resulting in an increased consumer and customer satisfaction.
  • Escalated information to appropriate parties.
  • Maintained accurate Payment Forecasting to management with the focus of reaching weekly A/R objectives.
  • Coordinated appropriate data for reporting receivables DSO and Aging Targets to management; made recommendations for bad-debt write-off.
  • Provided DSO reporting and regular reviews.
  • Created, maintained and updated credit files for each customer.
  • Generated credit reports, obtained financial statements, bank and trade references.
  • Performed assigned month-end, quarter-end, year-end financial closing activities.
  • Provided back up and support to the A/P accountant.
  • Provided back up and support to Purchasing.
  • Developed SAP super-user skills to complete job responsibilities and support and training all company finance personnel.
  • Recognized by management for outstanding contributions.
Contract A/R Staff to Wavecom, Inc04/2007 to 10/2007Executive Staffing GroupRaleigh, NC
  • Tasks and duties as described above.
Advanced Customer Fulfillment Administrator, CCS A/R03/2004 to 10/2005LenovoRTP, NC
  • Ensured proper billing of invoices along with accurately providing support to multiple Fortune 500 companies utilizing SAP.
  • Managed the collection and distribution of cash from multiple Fortune 500 companies.
  • Utilized account / revenue guidelines to achieve target numbers.
  • Strengthened customer relationships via telephone and email communication.
  • Prepared and collaborated reports and verified accuracy of all generated billing.
  • Interfaced with customer and internal contacts for resolution of customer concerns.
  • Resolved customer disputes resulting in an increased consumer and customer satisfaction.
  • Escalated information to appropriate parties.
  • Maintained accurate personal Forecasting to management with the focus of reaching monthly A/R objectives at both individual and team levels.
  • Recognized by management for outstanding contributions.
Advanced Customer Fulfillment Administrator - Returns08/1998 to 03/2004IBMRTP, NC
  • Scheduled, processed and reconciled product returns for major IBM business partners utilizing SAP.
  • Issued applicable credits for those returns.
  • Prepared and maintained spreadsheets to track open returns issues for IBM Business Partners.
  • Interfaced with other areas in Fulfillment as well as with the National Returns Center.
  • Prepared weekly status reports for management review.
  • Trained new employees on the IBM Returns processes.
  • Recognized by management for outstanding contributions.
Customer Support Representative - JDE A/R09/1996 to 08/1998IBMRTP, NC
  • Ensured proper billing of invoices and provided support to multiple Fortune 500 companies and individual consumers utilizing JDE collection system.
  • Managed collection and distribution of cash
  • Utilized account / revenue guidelines to achieve target number
  • Strengthened customer relationships via telephone and email communication.
  • Collaborated reports and verified accuracy of all generated billing.
  • Interfaced with customer and internal contacts for resolution of customer concerns.
  • Resolved customer disputes resulting in an increased consumer and customer satisfaction.
  • Escalated information to appropriate parties.
  • Maintained accurate personal Forecasting to management with the focus of reaching monthly A/R objectives, at both individual and team levels.
  • Prepared weekly account status reports for management review.
  • Initiated and completed the sunset of JDE A/R.
  • Recognized by management for outstanding contributions.
Education
Associate of Applied Science: ParalegalOklahoma Junior CollegeTulsa, OK
Skills
Account Analysis, Account Reconciliation, Accuracy, Analytical, Client Relations, Conflict Resolution, Customer Service, Interpersonal Skills, MS Excel, MS Word, Teamwork, Time Management
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Resume Overview

Companies Worked For:

  • Tierpoint
  • Windstream Hosted Solutions
  • Hosted Solutions
  • Accountants International
  • Wavecom, Inc
  • Executive Staffing Group
  • Lenovo
  • IBM

School Attended

  • Oklahoma Junior College

Job Titles Held:

  • Supervisor Collections
  • Financial Analyst II
  • Billing / Collections Analyst
  • Contract A/R Staff to Hosted Solutions
  • Accounts Receivable Specialist
  • Contract A/R Staff to Wavecom, Inc
  • Advanced Customer Fulfillment Administrator, CCS A/R
  • Advanced Customer Fulfillment Administrator - Returns
  • Customer Support Representative - JDE A/R

Degrees

  • Associate of Applied Science : Paralegal

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