To secure a permanent, full-time career in the Public Administration or related field, with the opportunity to utilize nine years of experience and training
MS Word, MS Excel, MS PowerPoint
SUPERVISORJun 2009 to Current Verizon Wireless-IRVINE － California
Develop and Inspire representatives to meet customer and company goals and objectives Responsible for training customer service representatives, and for developing and implementing operations and polices Decipher spreadsheets of data to produce high performance outcome Drove first in class strategic upgrade for consecutive months of June, July and August 2012 Managed and coordinated planning process for various associate directors events and meting Retrieved and analyzed Quality Assurance to identify root causes of performances gaps and other QA problems Exceptional skills in the areas of research, analysis, strategic planning, programming management, team leadership, training, evaluation Reviewed and analyzed initial complaints to verify gaps between customer and customer service Evaluated monthly database reports for changes in NPS through QA Responsible for developing and implementing an operational model to support transition representatives Forecast small business projections monthly Implemented a procedure that corrected an error which increased additional revenue by 10% Monitored transactional records, compared documents and analyzed accounts for potential fraud Conducted fraud investigations including, transaction review and identification Cooperated with fraud investigations on a large-scale instances suspected identity theft Ensured that all confidential client information was handled properly.
Jul 2007 to May 2008 POLICE AIDE － Downey, California
Assist in evaluating data from a variety of sources including classified Assist detectives in summarizing reports to be used in preparing cases for trial Receives, logs and tags lost and found property such as suitcases, boxes and strollers until proper owner is able to retrieve property.
Interacts with the public in person or over the telephone to obtain or provide information and/or to answer questions regarding police procedures and activities.
Assists DPD Investigators with activities, such as contacting witnesses and local law enforcement agencies, mailing contact cards and Notice to Appear, and assembling case files.
Issues citations for parking violations Completes reports and forms consisting of short descriptive phrases and/or fill in the blanks (e.g.
Operates two-way radios to communicate with dispatch and other police personnel.
Uses a computer terminal to enter and retrieve information regarding names, addresses, vehicle registration, VIN numbers, criminal history, probation/parole information.
Oct 2002 to Dec 2006 CLERK TYPIST U.S. Customs and Border Protection － Long Beach, California
Processed merchandise exclusions FDA and USDA refusals Gathered and analyzed evidence for DA to present in court Tracked all Federal Record request and paperless request Complete task under pressure with speed and accuracy Gather, analyze, correlate, or evaluate information from a variety of resources Provided support towards investigations by summarizing supports received from intelligence i.e.
ICE and other law enforcement Generated final reports for investigation Received and processed incoming reports and messages Wrote summaries and reports as part of trial preparation Prepare and maintain case files for ongoing investigation Assisted law enforcement staff with administrative or office support in efforts to advance the mission go DHS Typed correspondence, reports, and statistical material while acting as an administrative assistant Create letters, memos, reports and forms using MS word and Excel Assisted U.S.
Customs inspector with enforcing trade regulations working with local, state and federal law enforcement agencies Inquired sound judgment, and critical decision making skills while identifying potential threats Assisted U.S.
Customs inspectors with shipping manifest to ensure goods don't violate U.S laws Classified and appraised a portion of the billion's of dollars worth of imported merchandise Inquired export and import knowledge of trends, commodities and industries Assisted FDA with compliance of injury and illness complaints.
Bachelor's Degree, Public Administration Criminal Justice05/2008California Sate University of Dominguez Hills － Carson, CA, United StatesPublic Administration Criminal Justice
Downey Police Department
Administrative Planning Industrial and Organizational Psychology Analytic decision-making Problem solving statistic Legal foundation Administrative Law Budget and Financial Management Policy Making and Analysis Sociology of Work Legal Foundations of Justice Administration Statistical Analysis Public Policy Development.
administrative, administrative assistant, analytical skills, commodities, Excellent Communication, Criminal Justice, client, customer service, database, Decision making, forms, Information technology, inspector, law enforcement, law enforcement, law enforcement, team leadership, legal, letters, Mac, mailing, MS Excel, Excel, office, MS PowerPoint, Microsoft Windows, MS Word, personnel, police, presentation skills, Problem solving, programming, QA, Quality Assurance, Research, shipping, sound, spreadsheets, strategic, strategic planning, telephone, Time management, upgrade, Written