Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented supervisor offering 35 years of leadership experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Experienced production leader knowledgeable about overseeing daily practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Dedicated Supervisor with 35 years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.

  • Training and Development
  • Conflict Resolution
  • Scheduling
  • Staff Management
  • Priority Management
  • Processes and Procedures
  • Contract Management
  • Business Development
  • Leadership
  • Business planning
  • Strategic Planning
  • Operations management
  • Training and mentoring
  • Negotiation
  • Business administration
  • Microsoft windows experience
Work History
Supervisor, 10/1984 - 05/2019
Popular Inc Elizabeth, NJ,
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Revitalized [Type] area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Oversaw and optimized work of 80 drivers, loaders, unloaders, clerks , car washers, mechanics, and part-time supervisors] performing high-quality functions of a United Parcel Service Operation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Prepared and managed work schedules, vacation and sick time accurately on [Timeframe] basis.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Measured team performance and reported metrics to leadership team members.
  • Repaired [Type] equipment to keep jobs moving smoothly, informing [Type] department of major machinery failures.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Identified individual employee's unique work styles and adapted management methods.
  • Mentored newly hired employees on [Type] equipment and [Task] and developed training manual for all [Job title]s to use for reference purposes.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Set overall vision and provided team leadership.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Provided coaching and counseling to [Number] employees to encourage professional growth as well as meet short- and long-term goals.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Delegated tasks to others on grooming team.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Performed annual evaluations and reviews for all employees.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Provided supportive link between external customers and internal operations.
Sales Associate, 09/2014 - 12/2017
Yesway Hale Center, TX,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Completed orders through [Type] system and organized product deliveries to meet customer timetables.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Boosted sales by conferring with customers to evaluate [Product or Service] requirements and recommend best-fit company offerings.
  • Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant [Type] products and services.
Store Manager, 01/1976 - 10/1984
Patagonia Inc. New York, NY,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of sales associates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed 12 sales associates successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Kept inventories accurate with daily cycle counts and [Timeframe] audits to identify and resolve variances.
  • Oversaw, trained and encouraged 12 sales associates, promoting culture of efficiency and performance.
  • Developed new store location from ground up by hiring and training efficient team.
  • Approved regular payroll submissions for 12 employees within [Software].
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Increased profits through effective [Type] training and troubleshooting profit loss areas.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Coached sales associates on product knowledge by using company training manuals training tools.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
Associate of Science: Pre Medical, Expected in
West Virginia University - Morgantown, WV
Associate of Science: Medical Laboratory Technology, Expected in
Fairmont State University - Fairmont, WV
High School Diploma: , Expected in 06/1976
East Fairmont High School - Fairmont, WV,

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School Attended

  • West Virginia University
  • Fairmont State University
  • East Fairmont High School

Job Titles Held:

  • Supervisor
  • Sales Associate
  • Store Manager


  • Associate of Science
  • Associate of Science
  • High School Diploma

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