Friendly Customer Service Specialist with a can-do attitude and willingness to help at all times. High-energy and focused on promoting customer satisfaction through exceptional service. Courteous and professional and very quick learner.
Front desk training
Front desk management
Employee interviewing and hiring
Payment tracking systems
Understands spa services
Hospitality industry knowledge
Attentive to detail
Dedicated team player
Strong organizational skills
Active listening skills
Sharp problem solver
Telephone inquiries specialist
Adaptive team player
Revamped the orientation process for all new hires, which was implemented company-wide.
Served as key contributing member to Leadership team.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
04/2012 to Current
SUPER DOFI (Franchise Trainer/Salon Coordinator)18|8 Fine Mens Salon － Irvine, CA
Salon Coordinator in 2 flagship locations
Lead Coordinator within our Flagship Locations
Franchise Trainer for upcoming salons thoughout the U.S.
Coaching salon owners through the hiring process
Coaching salon owners through the build out of their location
Traveling for onsite traning for new locations (the culture of 18|8, hospitility, computer system, inventory, mechandising, consistency)
Coaching salon owners through the ramp up phase of their business
01/2012 to 05/2015
Salon Receptionist Tease It Salon and Studio － Newport Beach, CA
Managing stylist schedules
Scheduling appointments for quest
House keeping duties
10/2007 to 05/2010
Cashier/ Customer Service Irvine Ace Hardware － Irvine, CA
Cosmetology/Business Managment James Albert School of Cosmetology － Newport Beach, CA