High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Result-driven, proactive and resourceful administrative professional with [Number] years experience providing legal support. Motivated and reliable office administrative professional with [Number] years experience providing executive-level support. Responsible Office Manager versed in mediating employee conflict and running efficient daily business operations.
Planned all meetings and travel for CEO.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Maintained status reports to provide management with updated information for client projects.
Substitute Teacher, Supplemental Teacher January 2014 to CurrentChester County Intermediate Unit
Over 15 years of experience managing non-profit association operations, membership services, volunteer resources, meeting/event planning and programs in a virtual work environment.
Exceptional interpersonal and communication skills utilized to maintain culturally and professionally diverse member relationships.
Experience in coordinating cross-functional teams to collaborate and develop technology standards.
Highly motivated results-oriented professional capable of working independently or as a member of a team.
Excellent in problem solving, resolving challenges or difficult situations diplomatically.
Strong Interpersonal Skills Diplomacy and Confidentiality Computer Literacy Cross Functional Collaboration Member Relationship Management Program Management Standards Development Communications and Presentations Skills Detail Oriented Provide classroom teacher assistance with special needs and challenging students as well as regular classroom substitute teacher for the Caln Elementary School in Thorndale PA.
January 2005 to Current
January 1999 to CurrentInfrared Data Association － Walnut Creek, CA
January 1999 to January 2005
Progressively increased responsibilities from start up developing and providing member services to current responsibilities of managing the resources and operations of the association.
Primary contact for external and internal inquiries to the association and for ensuring the appropriate response/resolution.
Develop and enforce policies and procedures to ensure compliance with bylaws, IP policies, standards development and applicable non-profit laws or regulations.
Facilitate collaboration between cross-functional committees and workgroups to ensure continuity regarding organizational strategies and standards development.
Manage our member services program to support the organization's initiatives and mission.
Construct with senior management the operating budget and monitor the utilization of appropriated funds, financial accounts, and operating expenses.
Arrange and manage association events (international and domestic) such as member meetings, workshops, seminars, and board meetings.
Custodian of official documentations, minutes, records retention and association communications.
Coordinate industry visibility by partnering with diverse stakeholders to create and disseminate press releases, newsletters and market reports.
Manage data bases, data collection/analysis and compilation for market reports, newsletter and email campaigns.
Key Achievements Development of the policies, operational procedures and services that enabled the organization to achieve its business objectives resulting in the adoption of our standards by a technology industry.
Bachelor ScienceBall State University － Muncie, IN
IBM Management Courses HTML/Dreamweaver Effective Presentations Diversity and Management of Human Resources Business Process Management and Re-engineeringAssociations American Society for Association Executives California Society of Association Executives