LiveCareer-Resume

substitute proctor resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Diligent College Student focused on Mathematics and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level teaching position to help launch career while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Behavioral Modification
  • Instruction Differentiation
  • Staff Supervision
  • Setting Learning Objectives
  • Student Monitoring
  • Positive Learning Environment
  • Documentation Skills
  • Leadership and Inspiration
  • Relationship Building
  • Basic Math
  • Computer Skills
  • Organizational Skills
  • Reliable & Trustworthy
  • Microsoft Office
Experience
12/2018 to 03/2022 Substitute Proctor Welbilt | Covington, TN,
  • Administers minor first aid to students (cuts, bruises, etc.) for the purpose of meeting their immediate health care needs.
  • Assists students during mealtime and playground activities for the purpose of supporting them in these activities.
  • Controls traffic using a hand held stop sign. Reports unsafe conditions and unsafe drivers to Administration.
  • Diffuse potential student conflicts (i.e. arguments, fights, etc.) for the purpose of minimizing the frequency or severity of incidents that could cause harm to students and/or disrupt campus activities.
  • Monitors assigned areas for the purpose of ensuring non-authorized persons are not on school grounds, preventing vandalism, hazards, etc.
  • Monitors assigned crosswalk for the purpose of assisting students in following safety rules while crossing streets.
  • Monitors students during assigned periods within a variety of school environments, (e.g. bus loading/unloading, playgrounds, hallways, cafeteria, etc.) for the purpose of providing for the safety and welfare of students, adherence to District and school policies, and/or feedback regarding individual student.
  • Reports observations and incidents relating to specific students (i.e. discipline, accidents, fights, inappropriate social behavior, violations of campus rules, etc.) for the purpose of communicating information to teachers and/or administration using written, verbal or use of radio communication.
  • Reports non-authorized persons, vandalism and hazardous conditions to Administration.
  • Responds to inquiries of the public, parents and/or students for the purpose of providing information and/or direction as may be required.
  • Responds to potential emergencies (e.g. medical, alarm calls, bomb threats, fights, etc.) for the purpose of ensuring safety of students, personnel and property.
01/2008 to 05/2013 Customer Service Representative Business First Bank | Houma, LA,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Scheduled loads according to priority and available equipment.
04/2007 to 12/2007 Teller I Washington Mutual | City, STATE,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Scheduled loads according to priority and available equipment.
Education and Training
Expected in to to | Mathematics California State University, San Bernardino, GPA:
  • [Semester, Year] - Dean's List
Expected in to to | Mathematics University of Oklahoma, Norman, OK GPA:
Expected in 05/2003 to to Associate of Science | Mathematics Victor Valley College, Victorville, CA GPA:

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Resume Overview

School Attended

  • California State University
  • University of Oklahoma
  • Victor Valley College

Job Titles Held:

  • Substitute Proctor
  • Customer Service Representative
  • Teller I

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Associate of Science

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