Expertise in Enterprise Application Development and Requirement Analysis
I ideate compelling product features which thrill customers and enhance product value"
7+s years of product development experience (QA, SME and Product Owner).
2 years of software consulting and market research experience.
Proficient in following Design Thinking approach to build remarkable products and features.
Rewarded many times for out of box thinking approach and bringing innovation to the product line.
Good knowledge of product development standards and strategies (Agile and PIL - SAP internal).
Excellent time management skills and in handling customer escalations.
Vast experience of closely working with customers on various Co-Innovation projects.
AREA of EXPERTISE
Strategic Planning and Execution Market and Consumer Research
Design Thinking Agile
User Experience Improvements New Product Development and Release
Quality Assurance Customer Support
Technical Brainstorming Product Concept Development
User Story Creation Product Standards
Subject Matter Expert, Product Owner07/2007 to Current SAP Labs Inc
Currently, I am part of SAP Application Innovation Development team and working on compliance and security module - GRC (product line Access Control) since 2007.
Access control is a very successful product line with 5200 customers worldwide and is being considered one of the most profitable and successful SAP product with more than 6 Million users.
Details: Got excellent exposure of being part of successful product line from start till it reaches maturity and I am being considered as major contributor in areas of design and innovations.
Became expert in enforcing high quality standards by participating and organizing various Design-gate and Quality gate meetings.
Good working knowledge of various user experience standards and technology.
Worked on different application platforms and technologies (Cloud, Mobile apps, Web, On Premise Solution) Being part of product based company; I learnt and used extensively various approaches of building software like Design Thinking, Agile.
Built skills over the period of time to develop great product concepts and present to management for implementation approvals.
I also contributed to the product strategy and Road map creation.
Vast experience of doing solution validation and customer validation.
Worked on various customer escalations and built good customer relationship.
Good in aligning product strategy in accordance with company's overall strategy and vision.
Part of initiative to increase product use from 27% of 250 customers (500K users) to 87% of 5200 customers (6M users) by doing various usability enhancements and product simplification.
Have good technical knowledge to work with developers on doing brainstorming and code review.
Acted as Scrum master multiple times and helped in improving team's productivity.
Attending in-house training on Agile and have sound knowledge and experience of Agile methodology and processes.
Good knowledge of conducting user acceptance test and handling product release to market.
SAP Functional Consultant02/2007 to 07/2007 IBM
IBM announced its intent to sell PSD (printer unit) to Ricoh in November, 2006.
To facilitate this divestiture, one part was to integrate the two company systems.
I worked as SAP consultant and worked with various business experts and external team to map the business requirements to the customer system.
Details: Working with different external teams to gather business requirements and create business blueprint.
Configuration of various SAP ERP modules and processes like SD-order to cash according to customer's requirement.
Testing of various business processes to verify business configurations.
Conducted end user training.
Provided post Go-Live support to users, helped users in solving their problems in live environment and reconfigured settings wherever desired by users.
Management Trainee06/2006 to 12/2006 VSNL
I was part of corporate sales team and was responsible for making phone calls, direct mailers, personal contacts and doing sales presentations.
Details: Got the exposure to work on corporate deals and understand the complexity of such deals.
Formulated and implemented strategies to achieve Set Targets Maintained Good Relationships with Customers Academic Projects and trainings Most of my internships and projects were focused on doing market research, preparing questionnaires and analyzing the consumer behavior.
I created various SWOT and To Be strategy documents and interviewed more than 3000 people.
Statistical analysis was one of the areas I excelled in apart from envisioning future strategy.
05/2005 to 07/2005
I Conducted market research for Airtel broadband services in Chandigarh, India before the launch of services.
3rd semester project Studied the communication requirements and identify factors that can influence the purchase of fixed line telephone connection in slum areas.
1st semester projects Operation : Reengineered the Billing process by suggesting Central Billing Process to " Bharat Sanchar Nigam Limited".
Marketing : Analyzed current Marketing Strategies and worked on future strategies that could enhance " Bharat Sanchar Nigam Limited" performance.
Education and Training
Masters: Business Administration MarketingAmity Business SchoolIndiaBusiness Administration Marketing
Bachelor of Engineering: Electronics and CommunicationHindu College of EngineeringIndiaElectronics and Communication
SAP Top talent 2009
*SAP High Potential 2010
*SAP High Potential 2011
*Rewarded by Airtel India for conducting valuable market research and preparing tariff plans.