Subject Matter Expert & Customer Program Manager Resume Example
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SUBJECT MATTER EXPERT & CUSTOMER PROGRAM MANAGER
Summary
9.5+ years of leading cross cultural international projects. Execution automotive industry projects as Subject Matter Expert, Functional Architect, Requirement Manager, Business Relationship Manager, Customer Program Manager and Project Manager.
Indrajeet R. Khadke Subject Matter Expert & Customer Program Manager
Accomplishments
- PACCAR Diagnostic Tester, USA (Kenworth, Peterbilt, DAF, Leyland Truck) - Since Sep 2016 Diagnostic tool for worldwide market.
- Tool used for End of Line and Service Tester Tool.
- Diagnostic tester work with 3 vehicle diagnostic protocols - UDS on CAN, KWP2000 on CAN, J1939 on CAN.
- Tool is based on ODX (Open Diagnostic Data Exchange) and OTX (Open Test Sequence Exchange) Technology.
- Diagnostic Tester work for functions - Data Monitoring, DTC, Repair Support, Testing, ECU reprogramming etc.
- Tool have capability of Guided diagnostic, Symptom based diagnostic, Connected Vehicles.
- Honda Diagnostic Tester - From Aug 2013 to Jun 2015 Project to develop Honda Diagnostic Tester for worldwide market.
- Tool used for vehicles released after year 2016.
- Diagnostic tester work with 4 vehicle diagnostic protocols - HDC on CAN (UDS on CAN based), KWP2000 on K-Line (OEM Specific), H99B on K-Line and H99B on P-Line (H99B is OEM Proprietary).
- Tool based on ODX and OTX Technology.
- Diagnostic Tester will work for diagnostic functions Data List, DTC, Snapshot etc.
- along with OTX based function tests.
- Tool to have capability of guided diagnostic based on cloud solution.
- DENSO Diagnostic Database & Function Test Authoring Tools - From Aug 2013 to Jun 2015 Project is to develop two authoring tools for Diagnostic data and Function tests.
- Authoring of 4 vehicle diagnostic protocols - HDC on CAN (UDS on CAN based), KWP2000 on K-Line, H99B on K-Line and H99B on P-Line.
- Project is based on ODX and OTX Technology.
- Functionality to author Data List, DTC, Freeze data and Function test is to be developed.
- Tools are supposed to work with web server.
- All data storage to be happening on the servers.
- These tool as multiuser accessible, in parallel multiple user shall be able to author the information keeping all change record with rollback capability.
- Renault Diagnostic Database Authoring Tool - From Nov 2011 to Oct 2012 Project is to develop Authoring tool for Diagnostic data and Function tests.
- This project is migration of old Renault DDT2000 database authoring tool as well as migration of old database.
- Authoring of 5 vehicle diagnostic protocols - Diag On CAN, KWP2000 FastInit Monopoint, KWP2000 FastInit Multipoint, KWP2000 5 bauds Type 1 / Type 2.
- Project is based on ODX and OTX Technology.
- Functionality to author Parameters, Data Property, Data List, DTC, Freeze data, Routine Control, OTX based Screens is to be developed.
- Data converter development part of the project.
- Old format database to be migrated new format and vice versa.
Skills
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Experience
Bickford Senior LivingNovember 2011Subject Matter Expert & Customer Program Manager
- Expert of ODX and OTX modern diagnostic technologies.
- Consultant to customer for Solution design, Functional architecture of diagnostic tool chain development (Authoring tools, EOL & Dealership diagnostic testers etc.) Lead development programs with internal and externals agile project teams.
- Work with customer and project teams on prioritizing, scheduling, time management and meeting deadlines as single point of contact.
- Develop strategic relationship with customer and project teams for early issue identification, risk management, improve process to meet customer expectations.
- Understand business drivers, customer product portfolio, roadmap to ensure partnership in ongoing plans.
- Manage business propositions for potential customers with sales teams across markets.
- Lead quotation process with presales team for developing technical solution, project planning and price point to get approval from business leaders.
- Work with sales team for schedule and price negotiations to create win-win situation.
- Report on plans and results to senior management and communicate frequently with internal (KPIT) and external (Customers, Development Partners) stake holders.
Tata Motors End Of Line & Engine Test Bed SystemsMarch 2009 to October 2011
- This program contains multiple vehicle projects - LCV, MCV, HCV, Prima, ACE, Nano and Engine programs - VP37, Nano, i4, i6, 800 DiCOR.
- Working with the ECU suppliers and ECU COCs for the EOL & Engine Test Beds specifications.
- Working with Tata Protocols - UDS on CAN, KWP2000 on K-line and KWP2000 on CAN.
- Development of EOL for the Tata Vehicles Programming and Testing before it is dispatch to dealership network.
- Project is to build Engine Test Beds for the Tata Engines testing before providing for the final fitment on the vehicle.
- This project involves development of software and hardware of End of Line.
- The system is server based, design data stored on the web based content management system and production data is store on data management system.
- Web based content management system development and maintenance is scope of the project.
- Development of software and hardware of engine test beds.
- Extension for the project is to develop and manage server based content management system of design data and data management system of production data.
Tata Motors Limited - Engineering Research CentreJuly 2008 to November 2011Assistant Manager Project Manager
- Project Manager of Truck business for End of Line & Engine Test Bed projects.
- Managing the project plan, estimation, scheduling, budget approval, resource loading, assigning the tasks to team members.
- Leading of 20+ engineers for development of End of Line and Engine Test Bed system for the Tata Motors commercial vehicles production plants across India.
- Working with the ECU suppliers, ECU COCs (Centre of Competency), Engine designers, Production planning team for creating Specifications.
- Managing software delivery process by designing and developing web based content management system for reprogramming files, parameters files, DTCs management.
- Maintaining server systems across India plant for design and process data.
- Report on plans and results to senior management and communicate frequently with internal (Tata Motors Engineering Research Centre) and external (ECU Suppliers, Tata Motors Production Planning) stake holders.
July 2007 to May 2008Project Trainee
- Develop design and test specification for Body Control Module (BCM) test setup.
- Hardware & Software development of BCM test system with NI LabVIEW.
Education and Training
Pune University2016Master of Business Administration (M.B.A: Marketing ManagementIndiaMarketing Management
Pune University2008Bachelor of Engineering (B.E: Electronics and TelecommunicationIndiaElectronics and Telecommunication GPA: 72.60
Skills
content management, data management, improve process, Risk Management, sales, Scheduling, Software development
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School Attended
- Pune University
Job Titles Held:
- Subject Matter Expert & Customer Program Manager
- Assistant Manager Project Manager
- Project Trainee
Degrees
- Master of Business Administration (M.B.A : Marketing Management
Bachelor of Engineering (B.E : Electronics and Telecommunication
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