To work hard in professional involving innovative & challenging ideas that will utilize my acquired knowledge, educational, communication and professional skills. I wish to Work hard in team environment, whereby I can grow organization goal and Objectives. What I am looking to in Organization:-Good working environment, stability, changes to go in my carrier as well as Stature and improvement in my personality. Authorized to work permanent in USA. Skills Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Troubleshooting - Determining causes of operating errors and deciding what to do about it Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. Instructing - Teaching others how to do something. Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Computer Hardware/A+, ITIL Basics.
Quality Analyst Testing: SLDC, White box testing, Black box testing, Mythologies etc.
September 2009 to January 2013
Mean time to repair - Onsite analysis, diagnosis and resolution of desktop problems for end users.
Assist in user/hardware movement and branch relocations anywhere when necessary to aid the group in resolving issues Software/hardware/network troubleshooting LAN, WAN, MAN TCP/IP, ICMP, 802.1x authentication, wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and remotely troubleshooting connectivity issues for end users Performing quality work on all service requests/incidents.
Teach Team about : Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Products and any other authorized desktop applications * Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment * Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment DATE SIGNATURE.
Subject Matter Expert November 2007 to September 2009KOCHAR INFOTECH PVT Ltd
One of the largest Teams in India and globally working on Wireless data services.
A team of over 4500 Employees.
Providing Pan India Support to some of the biggest Telco in India with Centers at Bangalore, Kolkata, Amritsar ,Ludhiana and Vadodara.
Job Duties Answering phone calls, writing replies to emails and excelling in customer service.
Providing technical solutions to different problems of clients by taking help of different tools.
Ensure that the call comments are properly arranged and suitable information is provided to clients.
The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.
Technical support and responsible for working with computer hardware and software for resolving the troubles that may arise within an organization.
Team Lead: Shivam Infotech Pvt ltd.
One of the largest Computers Distributer in Punjab (India) working on Troubleshooting hardware/software, Installation of new Machines, Wireless data services and Networking Devices.
Account Manager April 2005 to October 2007
Job Duties Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information.
Recommends financial actions by analyzing accounting options.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Substantiates financial transactions by auditing documents.
Maintains accounting controls by preparing and recommending policies and procedures.
Guides accounting clerical staff by coordinating activities and answering questions.
Reconciles financial discrepancies by collecting and analyzing account information.
Secures financial information by completing data base backups.
Maintains financial security by following internal controls.
Prepares payments by verifying documentation, and requesting disbursements.
B.SComputer Science/Maintenance in 2007 Affiliated to G.N.D.U.
High School in 2003 Govt. Sr. Sec. School from Amritsar Affiliated to P.S.E.B.
Middle School in 2001 Saint Francis Convent School Affiliated to I.C.S.E.
A+, accounting, Analyst, ASSEMBLY LANGUAGE, auditing, balance sheet, C, C++, clerical, Computer Hardware, hardware, clients, customer service, data base, DBMS, DHCP, diagnosis, DNS, documentation, financial, FTP, ITIL, LAN, laptops, Team Lead, listening, Microsoft Products, Windows 7, network troubleshooting, Networking, policies, printers, profit and loss, proxy, Quality, SSH, SSL, TCP/IP, Technical support, phone, troubleshoot, Troubleshooting, upgrade, view, VPN, WAN