Excellent communicator with 6+ years experience working in a demanding call center environment as a customer service representative
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Transporting clients to appointments
Transported customers to various locations
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked under strict deadlines and responded to service requests and emergency call-outs. ensured superior customer experience by addressing customers concerns, demonstrating empathy, and resolving problems on the spot.
Took incoming calls for credit card holders inquiring about credit card protection.
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