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Study Status Analyst I Resume Example

Resume Score: 90%

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STUDY STATUS ANALYST I
Career Overview

Dedicated Customer Service Representative with 6 years in the Clinical Trials industry; Motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Telephone inquiries specialist
  • Adaptive team player
  • Courteous demeanor
  • Opening/closing procedures
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
Copernicus Group IRBRtp, NCStudy Status Analyst I08/2012 to Current
  • Maintain and promote positive working relationships with clients by providing timely and professional service to their needs within the scope of company mission and accompanying regulations
  • Ensure 100% accuracy in all work performed; understand the importance of accurate information as it pertains to strict confidentiality standards of the company
  • Provide excellent customer service to all staff and/or board members for continuing review or final status related inquiries and/or needs
  • Act as the liaison between sites, sponsors, CROs, and Principal Investigators with study-related information Review any information received from clients and follow-up in order to ensure data capture Input information into Site Status database and maintain the database to keep it current with regards to information concerning continuing review and site closeouts; perform regular quality checks of Site Status database information
  • Work as a team with colleagues to ensure all project team efforts are completed according to company policies and procedures and all departmental goals and objectives are achieved
  • Coordinate changes in studies, documents, and/or contact info entering changes accurately into access database and communicating changes to necessary departments in the company
  • Review the quality of CGIRB documents generated to ensure study related information is correctly and uniformly generated according to company standards.
Copernicus Group Independent Review Board CGIRBRtp, NCStudy Status Analyst I06/2008 to Current

Cross-trained and provided back-up for other customer service representatives when needed.

Headway Staffing SolutionsRtp, NCTelephone Survey Adnminstrator01/2012 to 01/2013
  • Administered the Environmental Polymorphisms Registry (EPR) Health and Exposure Survey, a 214-question survey designed to gather health, family history of disease, environmental exposure, socioeconomic status, and lifestyle data to participants enrolled in the Environmental Polymorphisms Registry (EPR), a longitudinal DNA registry sponsored by the National Institute of Environmental Health Services (NIEHS).
  • Contacted Environmental Polymorphisms Registry (EPR) participants to verify demographic and contact information, on behalf of the National Institute of Environmental Health Sciences (NIEHS), and answered participant questions about the EPR. Met high-volume daily call targets, and ensured maintenance of participant confidentiality. Completed ongoing data entry and quality control review measures to ensure accuracy.
  • Contacted Environmental Polymorphisms Registry (EPR) participants to facilitate reconsent under a revised version of the study protocol, on behalf of the National Institute of Environmental Health Sciences (NIEHS), and answered participant questions about the EPR. Completed quality control review measures to ensure accuracy of data entry, and maintained participant confidentiality.
Copernicus Group IRBRTP, NCDocument Services Specialist II11/2011 to 08/2012
  • Utilized a team approach to ensure all incoming documents were identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
  • Worked toward 100% accuracy in work processes and understand the importance of creating andmaintaining accurate hard copy and electronic files as it pertains to strict quality assurance standards of the company; monitored documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
  • Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
  • Provided excellent customer service to all internal and external clients for document related inquiries and/or needs Utilized a team approach to ensure objectives of timeliness, turnaround times and accuracy were met for all incoming and outgoing documents regardless of submission point/method or shipping method; assisted with those functions when necessary
  • Mentored junior team members and demonstrated leadership abilities
  • Trained and assisted new team members on key records processes as they related to scanning hard copy documents, retrieving electronic documents from submission points, and inputting documents into appropriate electronic document management system work flows
  • Resolved typical problems in work processes by promptly and accurately conducting research when necessary and following up with appropriate individuals
  • Resolved shipment discrepancies in conjunction with the accounting department for billing purposes Researched client requests outside the normal scope of shipment tracking Maintained, updated and exported shipping spreadsheet account/reference information to ensure proper billing
  • Researched and resolved department work errors and communicated outcome to involved team members Performed all document intake functions within the department proficiently and filled in when necessary
  • Managed hard copy documents after they had been input into document management system: Ensured their prompt filing into active study files and/or limited access file room Assisted with removal to archive storage when studies close
  • Followed all established document retention and disposition policies and procedures
  • Performed shipping needs within the department and assisted with those functions when necessary
  • Consulted with vendors on new products/office equipment and software upgrades
  • Contacted vendor technical support to report issues with equipment failure or malfunction.
Copernicus Group IRBRtp, NCElectronic Records Specialist II03/2011 to 11/2011
  • Utilized a team approach to ensure all incoming documents were identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
  • Worked toward 100% accuracy in work processes and understood the importance of creating and maintaining accurate hard copy and electronic files as it pertained to strict quality assurance standards of the company; monitored documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
  • Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
  • Provided excellent customer service to all internal and external clients for document related inquiries and/or needs Utilized a team approach to ensure objectives of timeliness, turnaround times and accuracy were met for all incoming and outgoing documents regardless of submission point/method or shipping method; assisted with those functions when necessary
  • Assisted new team members on key records processes as they related to scanning hard copy documents, retrieving electronic documents from submission points, and inputting documents into appropriate electronic document management system work flows
  • Resolved typical problems in work processes by promptly and accurately conducting research when necessary and following up with appropriate individuals
  • Researched and resolved department work errors and communicated outcome to involved team members Performed all document intake functions within the department proficiently and filled in when necessary
  • Managed hard copy documents after they were input into document management system:.
  • Ensured their prompt filing into active study files and/or limited access file room.
  • Assisted with removal to archive storage when studies close.
  • Followed all established document retention and disposition policies and procedures
  • Performed shipping needs within the department and assist with those functions when necessary.
Copernicus Group IRBRtp, NCElectronic Records Specialist I03/2010 to 03/2011
  • Utilized a team approach to ensure all incoming documents are identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
  • Worked toward 100% accuracy in work processes and understand the importance of creating and maintaining accurate hard copy and electronic files as it pertained to strict quality assurance standards of the company; monitor documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
  • Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
  • Provided excellent customer service to all internal and external clients for document related inquiries and/or needs
  • Ensured shipping needs within the department were met
  • Monitored outgoing documents for errors and/or completeness and work toward 100% accuracy in shipments; followed-up on errors immediately by reporting them to the Assistant Director, Electronic Records Management.
  • Worked with other CGIRB staff to resolve carriers' or clients' billing discrepancies.
  • Regularly updated shipping databases; provided feedback when changes to the databases were proposed.
  • Worked in the electronic document management system to maintain accurate third party billing account numbers and billing methods for all open studies.
  • Monitored inventory of shipping materials and placed orders when necessary.
  • Tracked packages and provided delivery receipt information as requested by project team members.
  • Managed use of company US Mail machine including handling maintenance and adding postage when needed, monitoring and reporting personal use of company postage, and staying abreast of postage changes as determined by the US Postal service.
  • Maintained shipping end-of-day closing reports in an organized fashion for convenient retrieval of information.
  • Reviewed and verified address information being sent out as accurate and complete prior to shipping, following established quality control processes and procedures; maintain shipping end-of- day closing reports in an organized fashion for convenient retrieval of information
  • Managed hard copy documents after they had been input into document management system:.
  • Ensured their prompt filing into active study files and/or limited access file room.
  • Assisted with removal to archive storage when studies close.
  • Followed all established document retention and disposition policies and procedures
  • Monitored and reported systems failures across all functions when they arose.
Copernicus Group IRBRtp, NCRecords Management Specialist I09/2008 to 03/2010
  • Provided excellent customer service to staff, board members and external customers
  • Ensured all incoming documents were shipped, distributed, imaged, copied, and filed according to company and departmental specifications
  • Ensured all shipping needs are met within the department; maintained end of day shipping closing reports
  • Followed-up on billing discrepancies as they arise and communicate these to accounting
  • Followed-up on shipping errors as they arise and report these to the document control manager
  • Entered shipping changes in the databases as they were provided by project team members
  • Monitored documents for missing signatures, dates and pages
  • Managed the use of the company US Mail machine; monitored use and reported use of company postage.
Innovative Talent SolutionsRaleigh, NCRecords Management Specialist I contractor06/2008 to 09/2008
  • Same job description as above.
RTI InternationalRaleigh, NCTelephone Interviewer04/2007 to 03/2008
  • Conducted telephone interviews with clients for medical therapy research.
  • Provided professional rapport to obtain information from clients throughout the United States.
  • Entered data into a database to ensure proper information is documented and saved.
ASCRtp, NCDispute Resolution Agent03/2005 to 04/2007
  • Provided clients with vital information concerning their rights, options, and benefits; performed case research to ensure all aspects were addressed
  • Facilitated billing resolution between disputing parties in an informal hearing
  • Negotiated/mediated issues with internal and external agency representatives and or concerned parties or their representatives; settled/resolved ongoing issues
A Southern SeasonRtp, NCShipping Lead03/2002 to 03/2005
  • Led cross-functional team to implement comprehensive supplier performance and significantly enhanced shipping performance by leveraging booking, delivery, and documentation data.
  • Facilitated and advanced the movement of shipping information throughout the supplier chain within seven days.
  • Managed 25 to 40 people in packaging and shipping; guaranteed proper weight and packaging of materials.
Educational Background
BA:English Literature2001North Carolina Central University, Durham, NC, USA
Associate of Arts:General Studies1993St. Augustine's College, Raleigh, NC, USA
Skills

•Xerox DocuShare CPX

•Microsoft Outlook, Word, Access, Excel

•Adobe Acrobat

•PTS Database

•IntraLinks

•RightFax

•IKON 1050, RICOH 4500 copiers

•ImageWare

•FedEx Ship Manager, UPS Worldship

•Pitney Bowes Mailing Machine DM400, DM500, DM550

•Oracle

•Avaya

•Microsoft Lync

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Copernicus Group IRB
  • Copernicus Group Independent Review Board CGIRB
  • Headway Staffing Solutions
  • Innovative Talent Solutions
  • RTI International
  • ASC
  • A Southern Season

School Attended

  • North Carolina Central University
  • St. Augustine's College

Job Titles Held:

  • Study Status Analyst I
  • Telephone Survey Adnminstrator
  • Document Services Specialist II
  • Electronic Records Specialist II
  • Electronic Records Specialist I
  • Records Management Specialist I
  • Records Management Specialist I contractor
  • Telephone Interviewer
  • Dispute Resolution Agent
  • Shipping Lead

Degrees

  • BA : English Literature 2001
    Associate of Arts : General Studies 1993

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