Study Status Analyst I Resume Example

Cross-trained and provided back-up for other customer service representatives when needed.

• Administered the Environmental Polymorphisms Registry (EPR) Health and Exposure Survey, a 214-question survey designed to gather health, family history of disease, environmental exposure, socioeconomic status, and lifestyle data to participants enrolled in the Environmental Polymorphisms Registry (EPR), a longitudinal DNA registry sponsored by the National Institute of Environmental Health Services (NIEHS).
• Contacted Environmental Polymorphisms Registry (EPR) participants to verify demographic and contact information, on behalf of the National Institute of Environmental Health Sciences (NIEHS), and answered participant questions about the EPR. Met high-volume daily call targets, and ensured maintenance of participant confidentiality. Completed ongoing data entry and quality control review measures to ensure accuracy.
• Contacted Environmental Polymorphisms Registry (EPR) participants to facilitate reconsent under a revised version of the study protocol, on behalf of the National Institute of Environmental Health Sciences (NIEHS), and answered participant questions about the EPR. Completed quality control review measures to ensure accuracy of data entry, and maintained participant confidentiality.

• Utilized a team approach to ensure all incoming documents were identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
• Worked toward 100% accuracy in work processes and understand the importance of creating and maintaining accurate hard copy and electronic files as it pertains to strict quality assurance standards of the company; monitored documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
• Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
• Provided excellent customer service to all internal and external clients for document related inquiries and/or needs Utilized a team approach to ensure objectives of timeliness, turnaround times and accuracy were met for all incoming and outgoing documents regardless of submission point/method or shipping method; assisted with those functions when necessary
• Mentored junior team members and demonstrated leadership abilities
• Trained and assisted new team members on key records processes as they related to scanning hard copy documents, retrieving electronic documents from submission points, and inputting documents into appropriate electronic document management system work flows
• Resolved typical problems in work processes by promptly and accurately conducting research when necessary and following up with appropriate individuals
• Resolved shipment discrepancies in conjunction with the accounting department for billing purposes Researched client requests outside the normal scope of shipment tracking Maintained, updated and exported shipping spreadsheet account/reference information to ensure proper billing
• Researched and resolved department work errors and communicated outcome to involved team members Performed all document intake functions within the department proficiently and filled in when necessary
• Managed hard copy documents after they had been input into document management system: Ensured their prompt filing into active study files and/or limited access file room Assisted with removal to archive storage when studies close
• Followed all established document retention and disposition policies and procedures
• Performed shipping needs within the department and assisted with those functions when necessary
• Consulted with vendors on new products/office equipment and software upgrades
• Contacted vendor technical support to report issues with equipment failure or malfunction.

• Utilized a team approach to ensure all incoming documents were identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
• Worked toward 100% accuracy in work processes and understood the importance of creating and maintaining accurate hard copy and electronic files as it pertained to strict quality assurance standards of the company; monitored documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
• Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
• Provided excellent customer service to all internal and external clients for document related inquiries and/or needs Utilized a team approach to ensure objectives of timeliness, turnaround times and accuracy were met for all incoming and outgoing documents regardless of submission point/method or shipping method; assisted with those functions when necessary
• Assisted new team members on key records processes as they related to scanning hard copy documents, retrieving electronic documents from submission points, and inputting documents into appropriate electronic document management system work flows
• Resolved typical problems in work processes by promptly and accurately conducting research when necessary and following up with appropriate individuals
• Researched and resolved department work errors and communicated outcome to involved team members Performed all document intake functions within the department proficiently and filled in when necessary
• Managed hard copy documents after they were input into document management system:.
• Ensured their prompt filing into active study files and/or limited access file room.
• Assisted with removal to archive storage when studies close.
• Followed all established document retention and disposition policies and procedures
• Performed shipping needs within the department and assist with those functions when necessary.

• Utilized a team approach to ensure all incoming documents are identified accurately, scanned (if hard copy), retrieved from a submission point (if electronic), uploaded and distributed into proper document management system work flows, shipped, and filed within company timeframes, policies and procedures, and all departmental goals and objectives were achieved
• Worked toward 100% accuracy in work processes and understand the importance of creating and maintaining accurate hard copy and electronic files as it pertained to strict quality assurance standards of the company; monitor documents in all formats during the completion of work processes for missing signatures, dates, and/or pages
• Worked in a confidential, secure environment and play a vital role in the preservation and maintenance of study related files and archives
• Provided excellent customer service to all internal and external clients for document related inquiries and/or needs
• Ensured shipping needs within the department were met
• Monitored outgoing documents for errors and/or completeness and work toward 100% accuracy in shipments; followed-up on errors immediately by reporting them to the Assistant Director, Electronic Records Management.
• Worked with other CGIRB staff to resolve carriers' or clients' billing discrepancies.
• Regularly updated shipping databases; provided feedback when changes to the databases were proposed.
• Worked in the electronic document management system to maintain accurate third party billing account numbers and billing methods for all open studies.
• Monitored inventory of shipping materials and placed orders when necessary.
• Tracked packages and provided delivery receipt information as requested by project team members.
• Managed use of company US Mail machine including handling maintenance and adding postage when needed, monitoring and reporting personal use of company postage, and staying abreast of postage changes as determined by the US Postal service.
• Maintained shipping end-of-day closing reports in an organized fashion for convenient retrieval of information.
• Reviewed and verified address information being sent out as accurate and complete prior to shipping, following established quality control processes and procedures; maintain shipping end-of- day closing reports in an organized fashion for convenient retrieval of information
• Managed hard copy documents after they had been input into document management system:.
• Ensured their prompt filing into active study files and/or limited access file room.
• Assisted with removal to archive storage when studies close.
• Followed all established document retention and disposition policies and procedures
• Monitored and reported systems failures across all functions when they arose.

• Provided excellent customer service to staff, board members and external customers
• Ensured all incoming documents were shipped, distributed, imaged, copied, and filed according to company and departmental specifications
• Ensured all shipping needs are met within the department; maintained end of day shipping closing reports
• Followed-up on billing discrepancies as they arise and communicate these to accounting
• Followed-up on shipping errors as they arise and report these to the document control manager
• Entered shipping changes in the databases as they were provided by project team members
• Monitored documents for missing signatures, dates and pages
• Managed the use of the company US Mail machine; monitored use and reported use of company postage.

• Same job description as above.

• Conducted telephone interviews with clients for medical therapy research.
• Provided professional rapport to obtain information from clients throughout the United States.
• Entered data into a database to ensure proper information is documented and saved.

• Provided clients with vital information concerning their rights, options, and benefits; performed case research to ensure all aspects were addressed
• Facilitated billing resolution between disputing parties in an informal hearing
• Negotiated/mediated issues with internal and external agency representatives and or concerned parties or their representatives; settled/resolved ongoing issues

• Led cross-functional team to implement comprehensive supplier performance and significantly enhanced shipping performance by leveraging booking, delivery, and documentation data.
• Facilitated and advanced the movement of shipping information throughout the supplier chain within seven days.
• Managed 25 to 40 people in packaging and shipping; guaranteed proper weight and packaging of materials.