Dedicated customer service/Financial Aid specialist with in-depth knowledge of Title IV guidelines and regulations.
Assisted and advised students, Enrollment Counselors and Mentors with all questions and concerns regarding Financial Aid, Student Accounts, Assessments and Student Services. Promptly responded to general inquiries from students, staff, and management via e-mail.Cross-trained and provided back-up for other Student Support Specialists when needed. Trained new employees as needed. Maintained up-to-date knowledge of changes in Title IV financial aid as well as policies and procedures in assessment scheduling.
Assisted and advised students in the completion and processing of FAFSA applications, including answering questions, providing information and resolving problems. Reviewed financial aid documents for accuracy as well as to determine completion of forms and eligibility for financial aid. Informed students of any and all missing documents that may delay receipt of financial aid.Reviewed documents to determine if corrections must be processed. Reviewed and monitored students satisfactory progress status; advised when students needed to appeal to remain eligible for funding.
Data entry; worked from home processing confidential medical information, maintaining 99% accuracy rate.
Prepared billing invoices to be delivered with freight, reviewing for accuracy. Answered phones, directed calls as appropriate. Assisted drivers with evening check-in.
Met with students to assist in the completion and processing of applications, including helping complete forms and applications, answering questions, providing information, resolving problems, signing contracts and other related tasks. Analyzed and processed financial aid documents to determine completion of forms and eligibility for financial aid. Informed students of any missing documents that may delay receipt of financial aid.Reviewed documents for accuracy and to determine whether file is complete or if corrections must be processed.
Reviewed student files to determine compliance with satisfactory progress requirements. Informed students who needed to appeal to remain eligible for funding. Reviewed packaged files for accuracy in awarding. Participated as a member of department training team to keep staff members updated on new policies, procedures and Federal guidelines. Assisted in financial aid workshops for students.
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