Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Relationship driven advisor with 20 years of experience working in youth services with youth and families while maintaining managerial responsibilities. Excellent reputation for pushing creative expression, improving customer satisfaction, and driving operational improvements. The overall goal is to positively impact an organization or business and enhance the culture through a unique ability to connect with colleagues and participants.
Skills
  • Excellent customer service
  • Mentor
  • Troubleshooting skills
  • Performance improvements
  • Community outreach
  • Strategic planning
  • Staff supervision
  • Safety and compliance
  • Program leadership
  • Coaching and mentoring
  • Customer relations
  • Behavior improvements
  • Staff training
  • Administrative, Supervision
  • Advertising, Troubleshooting
  • Basic, Tutoring
  • Budget, Workshops
  • Cashier
  • Coaching
  • CPR Certified
  • Customer relations
  • Excellent customer service
  • Customer service
  • Documentation
  • Financial
  • First Aid
  • Leadership
  • Leadership Development
  • Director
  • Mentor
  • Mentoring
  • Presentations
  • Programming
  • Retail
  • Safety
  • Sales
  • Selling
  • Staff supervision
  • Staff training
  • Strategic planning
Education
Wake Technical Community College Raleigh, NC Expected in December 2004 : - GPA :
, Expected in 06/2001 : - GPA :
Jesse O. Sanderson High School Raleigh, NC Expected in 2001 Diploma : - GPA :
Certifications
  • First Aid and CPR Certified
  • BSAC Training: April 2, 2005 (Certifies employment in a child care program)
  • Playground Safety Training: April 2006
  • Completed YMCA of the Triangle's Leadership Development Series (September 2009)
Work History
John Wiley & Sons, Inc. - Student Advisor
Massachusetts, MA, 11/2019 - Current
  • Work in a federally grant-funded program with current 7th and 8th grade students to increase student and family awareness and engagement in preparation for postsecondary opportunities.
  • Collaborate with counselors, principals and school faculty at the Middle and High School level to achieve the goals of the GEAR UP! grant.
  • Collaborate with Community programs and level, develop tutoring structure and implementation.
  • Develop workshops and sustainable partnerships and structures; and other professional learnings.
  • Lead students and parents on trips to various colleges, universities and business to explore potential opportunities.
  • Educate families in financial literacy related to postsecondary education.
Spurwink Services - Unit Director
Standish, ME, 01/2018 - 11/2019
  • Oversaw largest unit in the organization, consisting of 350+ members.
  • Supervised, coached and evaluated job performance for 3 full-time staff members and up to 15 part-time Youth Development Professionals.
  • Ensured staff adhere to requirements for grant-funded and Boys & Girls Club of America programming.
  • Worked with Director of Operations to resolve significant safety issues, improve day to day operation of the unit and provide exceptional customer service.
  • Performed various administrative functions, including writing daily reports, weekly and monthly parent communication and tracking member retention.
Bickford Senior Living -
Des Moines, IA, 11/2017 - 12/2017
  • Supervised youth and maintained security for each child under care.
  • Helped set appropriate goals and plans to achieve targets for 4th-7th Grade club members.
  • Lead activities and programs group of members.
  • Assisted with educational needs through tutoring and homework assistance.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Safely transport club members to the unit.
  • Completed required documentation in timely manner.
Ymca Of Rock River Valley - Youth and Family Director
Rockford, IL, 09/2016 - 07/2017
  • Provided successful outreach and relationships with several Fort Wayne Community Middle Schools.
  • Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives.
  • Programs included, but not limited to:.
  • Teen After School Program.
  • Child Watch Program.
  • Parents Night Out.
  • Friday Night Live.
  • Established branch's Leaders' Club in January 2018.
  • Began revenue generating programs for teens and families.
  • Revitalized standards for underperforming programs.
Dekalb County - Recreation Center Supervisor
Auburn, IN, 01/2016 - 08/2016
  • Responsible for running the day-to-day supervision of the various activities and services administered.
  • Coordinating activities for registered youth.
  • Provided tours and facilitated reservations.
  • Maintained necessary safety measures.
Res-Care, Inc. - Youth Director
Minneapolis, MN, 11/2012 - 09/2015
  • Built relationships with members and participants and worked to build community amongst members and participants in order to further the mission of the YMCA.
  • Developed and maintained partnerships with several Wake County public schools and local businesses.
  • Direct supervision, coaching, and evaluation of the following programs, including program budget creation & management for each program:.
  • Middle School After School Programs at The Factory and Durant Middle School.
San Francisco Goodwill - Sales Associate
Commerce, CA, 11/2009 - 12/2012
  • Provided excellent customer service to guests.
  • Responsible for replenishing products on the floor, as well as stocking the storage room.
  • Assisted with overnight set up and redesign of the store.
  • Exposed customers to classic and new product fragrances to enhance their aromatic needs.
  • Performed basic cashier duties.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
San Francisco Goodwill - Tracking Out Counselor
Fillmore, CA, 08/2008 - 11/2012
  • Responsible for the well-being of elementary to middle school aged participants.
  • Planned and implemented character based devotions daily.
  • Coordinated daily assemblies and incentive program.
  • Planned and executed skill-based clinics.
  • Helped to maintain the standards of a Day Care Licensed program.
  • Maintained a safe environment through extensive training and experience.
Bed Bath & Beyond Inc - Sales Associate
City, STATE, 09/2004 - 05/2009
  • Provided excellent customer service to guests.
  • Responsible for replenishing products on the floor, as well as stocking the storage room.
  • Performed basic cashier duties.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Middle School United Nations •Junior Leaders' Club - Camp Kerr (Assistant Director)
, , -
Work History
GEAR UP, Fort Wayne Community Schools - Student Advisor
Fort Wayne, Indiana 11/2019 - Current
  • Work in a federally grant-funded program with current 7th and 8th grade students to increase student and family awareness and engagement in preparation for postsecondary opportunities.
  • Collaborate with counselors, principals and school faculty at the Middle and High School level to achieve the goals of the GEAR UP! grant.
  • Collaborate with Community programs and level, develop tutoring structure and implementation.
  • Develop workshops and sustainable partnerships and structures; and other professional learnings.
  • Lead students and parents on trips to various colleges, universities and business to explore potential opportunities.
  • Educate families in financial literacy related to postsecondary education.
Boys & Girls Clubs Of Fort Wayne - Unit Director
Fort Wayne, Indiana 01/2018 - 11/2019
  • Oversaw largest unit in the organization, consisting of 350+ members.
  • Supervised, coached and evaluated job performance for 3 full-time staff members and up to 15 part-time Youth Development Professionals.
  • Ensured staff adhere to requirements for grant-funded and Boys & Girls Club of America programming.
  • Worked with Director of Operations to resolve significant safety issues, improve day to day operation of the unit and provide exceptional customer service.
  • Performed various administrative functions, including writing daily reports, weekly and monthly parent communication and tracking member retention.
Youth Development Professional, Boys & Girls Clubs Of Fort Wayne -
Fort Wayne, Indiana 11/2017 - 12/2017
  • Supervised youth and maintained security for each child under care.
  • Helped set appropriate goals and plans to achieve targets for 4th-7th Grade club members.
  • Lead activities and programs group of members.
  • Assisted with educational needs through tutoring and homework assistance.
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
  • Safely transport club members to the unit.
  • Completed required documentation in timely manner.
YMCA of Greater Fort Wayne - Youth and Family Director
Fort Wayne, Indiana 09/2016 - 07/2017
  • Provided successful outreach and relationships with several Fort Wayne Community Middle Schools.
  • Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives.
  • Programs included, but not limited to:.
  • Teen After School Program.
  • Child Watch Program.
  • Parents Night Out.
  • Friday Night Live.
  • Established branch's Leaders' Club in January 2018.
  • Began revenue generating programs for teens and families.
  • Revitalized standards for underperforming programs.
Town Of Wake Forest - Recreation Center Supervisor
Wake Forest, NC 01/2016 - 08/2016
  • Responsible for running the day-to-day supervision of the various activities and services administered.
  • Coordinating activities for registered youth.
  • Provided tours and facilitated reservations.
  • Maintained necessary safety measures.
Teens, Kerr Family YMCA - Youth Director
Raleigh, North Carolina 11/2012 - 09/2015
  • Built relationships with members and participants and worked to build community amongst members and participants in order to further the mission of the YMCA.
  • Developed and maintained partnerships with several Wake County public schools and local businesses.
  • Direct supervision, coaching, and evaluation of the following programs, including program budget creation & management for each program:.
  • Middle School After School Programs at The Factory and Durant Middle School.
Middle School United Nations •Junior Leaders' Club - Camp Kerr (Assistant Director)
, -
Bath and Body Works - Sales Associate
Raleigh, North Carolina 11/2009 - 12/2012
  • Provided excellent customer service to guests.
  • Responsible for replenishing products on the floor, as well as stocking the storage room.
  • Assisted with overnight set up and redesign of the store.
  • Exposed customers to classic and new product fragrances to enhance their aromatic needs.
  • Performed basic cashier duties.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Kerr Family YMCA - Tracking Out Counselor
Raleigh, North Carolina 08/2008 - 11/2012
  • Responsible for the well-being of elementary to middle school aged participants.
  • Planned and implemented character based devotions daily.
  • Coordinated daily assemblies and incentive program.
  • Planned and executed skill-based clinics.
  • Helped to maintain the standards of a Day Care Licensed program.
  • Maintained a safe environment through extensive training and experience.
Bed Bath & Beyond Inc - Sales Associate
Raleigh, North Carolina 09/2004 - 05/2009
  • Provided excellent customer service to guests.
  • Responsible for replenishing products on the floor, as well as stocking the storage room.
  • Performed basic cashier duties.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Skills
  • Administrative, advertising, basic, budget, cashier, Coaching, CPR Certified, Customer relations, Excellent customer service, customer service, documentation, financial, First Aid, leadership, Leadership Development, Director, Mentor, mentoring, presentations, programming, retail, Safety, sales, selling, Staff supervision, Staff training, Strategic planning, supervision, Troubleshooting, tutoring, workshops
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    Resume Overview

    School Attended

    • Wake Technical Community College
    • Jesse O. Sanderson High School

    Job Titles Held:

    • Student Advisor
    • Unit Director
    • Youth and Family Director
    • Recreation Center Supervisor
    • Youth Director
    • Camp Kerr (Assistant Director)
    • Sales Associate
    • Tracking Out Counselor
    • Sales Associate

    Degrees

    • Diploma

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