Exceptionally skilled and experienced instructor committed to developing new technicians through instruction in logic, theory and real life experiences. Well versed, able to effectively communicate with diverse audiences with varying levels of expertise. Outsanding breadth of experience within the automotive industry.
As an automotive instructor, maintained 98% retention of all assigned students the first year with Arizona Automotive Institute. Subsequently was hand selected to become the student adviser, where upon lowered student attrition from 6.2% in 2012 to 4.3% in 2013. As the assistant to the Director of Education was instrumental in developing curriculum for the electronic diagnostics, cooling systems, and preventative maintenance modules of the Automotive service technician course.
Advise students in matters concerning academics, attendance, and professional development. Assist the director of education in building faculty schedules, classroom observations, and faculty development. Instruct engine theory, operation, disassembly, reassembly and testing. Also instructs automotive air conditioning .
Supervised 6 technicians in the diagnosis and repair of all systems of Mercedes Benz vehicles, to include; engine, electrical,body, suspension, heating, cooling, brakes and suspension. Direct interaction with customers. Serviced on average 40 vehicles per week.
Diagnose, maintain repair all systems in Mercedes Benz automobiles.Interact with customers directly as needed for road tests and gather additional information.
Supervised a staff of 16 technicians in the diagnosis and repair of BMW automobiles. offered specific training programs to help technicians maintain and improve their skills. Developed customer service index which measured customer satisfaction in reference to reliability of repairs performed. Performed full service restoration of a 1960 R BMW motorcycle,and frame of restoration of 15958 Isetta 600. The later required locating obscure parts from private collectors and car clubs.
Managed all aspects of business operations with annual fuel sales exceeding $700,000, and repairs of $1 million on foreign and domestic automobiles. Developed training programs for staff of 9 employees, as well as professional development and performance appraisals. Grew fuel sales to over $1 million, and repairs/maintenance to over $1.3 million annually.
Performed bumper to bumper repairs on all models of Mercedes Benz automobiles. Selected to collaborate with Lead Designer for automobiles displayed in Stuttgart Germany museum in unique troubleshooting situations. Trained entry level and junior technicians on all aspects of automobile repair and safety.
EML IIs an Overview,Technical Systems, Engine Electronics,Climate, Control and Diagnosis, Body Electrical/Electronics I, Electrical Transmission Control, Technical Systems II, SIP Engine Electronics, Panorama Roof, X# General, X Drive, Complete Vehicle, Service Roundtable, X3 Complete vehicle, X% Complete Vehicle, Chassis Dynamics, Body Electronics II, Body electronics III, Coding & Programming, and Advanced Business Systems.
Automatic Transmission, Electrical Training, Advanced Service Training, Hand-help tester, Master Challenge Quiz/T.R.P.,Level one update, Engine Management Systems.
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