Strategic Operations Manager Resume Example Lacoste Footwear, Pentland USA

STRATEGIC OPERATIONS MANAGER

Summary

Dedicated Operations Manager who excels at building teams and enforcing a high level of quality in services.

Highlights

Strategic planning
Procedure development
Analytical
Team building

Cost reduction and containment
Process improvement strategies
Relationship building
Dedicated

Accomplishments

Created critical KPIs to track and improve on-time delivery, as well as developed an inspirational Vision statement in order for all team members to have one common direction.

Experience

Strategic Operations ManagerSep 2009 to Current
Lacoste Footwear, Pentland USA － NYC, NY

Lead, develop and guide Customer Service & Production departments to achieve higher operating profits and increased sales year over year
Oversee Supply Chain function by working closely with our international counterparts and factories
Constantly solving problems, making informed decisions & managing the department to achieve maximum results
Implemented several KPI's which has proved to better our business & help achieve our goals
Daily communication with Executive President, VP of Finance and VP of Sales
Improved business relationships with several important customers by informing them the details of our business model & communicating constantly
Ensure customer service & production teams are working cohesively to preform at top level

Operations ManagerSep 2006 to Sep 2009
Pentland USA － New Hyde Park, NY

Oversaw several different brands within Pentland USA to ensure goods are produced from our factories, received into our warehouse, and shipped back out to our customer in a timely manner
Developed monthly sales goals and ensured they were met
Trained and developed all team members

Customer Service ManagerApr 2004 to Sep 2006
Donald J Pliner － New York City, NY

Supervised support team to encourage the highest standard of customer service is given daily
Attended trade shows regularly & developed strong relationships with customers
Demonstrated strong leadership skills daily by upholding all company goals and initiatives

Customer Service RepresentativeJun 2000 to Mar 2004
Donald J Pliner － NYC, NY

Maintained over 200 accounts, including majors such as Nordstrom's & Macy's

Store Merchandise ManagerJan 1998 to Jun 2000
The Gap － Bayside, NY

Planned and executed departmental merchandising & marketing strategies that built brand image

Education

Bachelor of Science, Fashion Merchandise Management1999Fashion Institute of Technology － NYC, NY, USA

Resume Overview

Companies Worked For:

Lacoste Footwear, Pentland USA
Pentland USA
Donald J Pliner
The Gap

School Attended

Fashion Institute of Technology

Job Titles Held:

Strategic Operations Manager
Operations Manager
Customer Service Manager
Customer Service Representative
Store Merchandise Manager

Degrees

Bachelor of Science , Fashion Merchandise Management 1999

Strategic Operations Manager Resume Example

Resume Score: 60%

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