Strategic Operations Manager Resume Example
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STRATEGIC OPERATIONS MANAGER
Summary
Dedicated Operations Manager who excels at building teams and enforcing a high level of quality in services.
Highlights
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Accomplishments
Created critical KPIs to track and improve on-time delivery, as well as developed an inspirational Vision statement in order for all team members to have one common direction.
Experience
Strategic Operations ManagerSep 2009 to Current
Cisco Systems, Inc. － Denver , CO
Cisco Systems, Inc. － Denver , CO
- Lead, develop and guide Customer Service & Production departments to achieve higher operating profits and increased sales year over year
- Oversee Supply Chain function by working closely with our international counterparts and factories
- Constantly solving problems, making informed decisions & managing the department to achieve maximum results
- Implemented several KPI's which has proved to better our business & help achieve our goals
- Daily communication with Executive President, VP of Finance and VP of Sales
- Improved business relationships with several important customers by informing them the details of our business model & communicating constantly
- Ensure customer service & production teams are working cohesively to preform at top level
Operations ManagerSep 2006 to Sep 2009
Bickford Senior Living － Lincoln , NE
Bickford Senior Living － Lincoln , NE
- Oversaw several different brands within Pentland USA to ensure goods are produced from our factories, received into our warehouse, and shipped back out to our customer in a timely manner
- Developed monthly sales goals and ensured they were met
- Trained and developed all team members
Customer Service ManagerApr 2004 to Sep 2006
Cisco Systems, Inc. － Maynard , MA
Cisco Systems, Inc. － Maynard , MA
- Supervised support team to encourage the highest standard of customer service is given daily
- Attended trade shows regularly & developed strong relationships with customers
- Demonstrated strong leadership skills daily by upholding all company goals and initiatives
Customer Service RepresentativeJun 2000 to Mar 2004
Res-Care, Inc. － Mooresville , NC
Res-Care, Inc. － Mooresville , NC
- Maintained over 200 accounts, including majors such as Nordstrom's & Macy's
Store Merchandise ManagerJan 1998 to Jun 2000
Old Second Bancorp, Inc. － Westmore , IL
Old Second Bancorp, Inc. － Westmore , IL
- Planned and executed departmental merchandising & marketing strategies that built brand image
Education
Bachelor of Science, Fashion Merchandise Management1999Fashion Institute of Technology － City, State, USA
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Resume Overview
School Attended
- Fashion Institute of Technology
Job Titles Held:
- Strategic Operations Manager
- Operations Manager
- Customer Service Manager
- Customer Service Representative
- Store Merchandise Manager
Degrees
- Bachelor of Science , Fashion Merchandise Management 1999
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