Strategic Operations Manager Resume Example

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Dedicated Operations Manager who excels at building teams and enforcing a high level of quality in services.

  • Strategic planning
  • Procedure development
  • Analytical
  • Team building
  • Cost reduction and containment
  • Process improvement strategies
  • Relationship building
  • Dedicated

Created critical KPIs to track and improve on-time delivery, as well as developed an inspirational Vision statement in order for all team members to have one common direction.

Strategic Operations ManagerSep 2009 to Current
Company NameCity, State
  • Lead, develop and guide Customer Service & Production departments to achieve higher operating profits and increased sales year over year
  • Oversee Supply Chain function by working closely with our international counterparts and factories
  • Constantly solving problems, making informed decisions & managing the department to achieve maximum results
  • Implemented several KPI's which has proved to better our business & help achieve our goals
  • Daily communication with Executive President, VP of Finance and VP of Sales
  • Improved business relationships with several important customers by informing them the details of our business model & communicating constantly
  • Ensure customer service & production teams are working cohesively to preform at top level
Operations ManagerSep 2006 to Sep 2009
Company NameCity, State
  • Oversaw several different brands within Pentland USA to ensure goods are produced from our factories, received into our warehouse, and shipped back out to our customer in a timely manner
  • Developed monthly sales goals and ensured they were met
  • Trained and developed all team members

Customer Service ManagerApr 2004 to Sep 2006
Company NameCity, State
  • Supervised support team to encourage the highest standard of customer service is given daily
  • Attended trade shows regularly & developed strong relationships with customers
  • Demonstrated strong leadership skills daily by upholding all company goals and initiatives
Customer Service RepresentativeJun 2000 to Mar 2004
Company NameCity, State
  • Maintained over 200 accounts, including majors such as Nordstrom's & Macy's
Store Merchandise ManagerJan 1998 to Jun 2000
Company NameCity, State
  • Planned and executed departmental merchandising & marketing strategies that built brand image
Bachelor of Science, Fashion Merchandise Management1999Fashion Institute of TechnologyCity, State, USA


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Resume Overview

School Attended

  • Fashion Institute of Technology

Job Titles Held:

  • Strategic Operations Manager
  • Operations Manager
  • Customer Service Manager
  • Customer Service Representative
  • Store Merchandise Manager


  • Bachelor of Science , Fashion Merchandise Management 1999

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