Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. With a focus on maximizing sales by managing all accounts systematically and logically based on the belief that consistency and dedication builds the most successful business partnerships.
Strategic account development
Exceptional customer service skills
Skilled in MS Office
Upselling and consultative selling
Managed a portfolio of 8 key accounts representing over
$3M in sales with a 4% year-over-year
organic growth rate in addition to meeting goals of 10% new business growth.
06/2008 to Current
Strategic Account ManagerSH3 Translations an Argos Multilingual Company － Overland Park, KS
Primary focus on managing and growing key accounts in the Industrial Manufacturing vertical. Working with a variety of client teams, including: Technical Publications, Marketing, Corporate Communication, Training, Legal and Supply Chain.
Collaborated with internal teams to prepare and deliver performance updates and quarterly business reviews.
Wrote, proofed and edited sales proposals, RFP responses and correspondence.
Planned, created and delivered sales presentations, client training as well as participating in industry speaking events.
Delivered exceptional account service to strengthen customer loyalty by unifying the approach with internal teams to align and deliver client solutions.
02/2005 to 06/2008
Sales CoordinatorNCC Media － Overland Park, Ks
Worked closely with Account Executives to build advertising schedules for various markets, products and demographics.
Provided ad agencies and corporate clients with support for their advertising needs including research, quotes and analysis data reporting.
01/1999 to 02/2005
Sales AssistantFlynn-Kane, Inc － Kansas City, Mo
Supported field sales reps by creating sales presentations, providing research, leads and quotes as well as client communication.
Building positive working relationships with
co-workers and clients.
Effective diplomatic communicator.
comfortable working with a team and independently.
Organized master multi-tasker with a keen attention to detail and a strong commitment to customer satisfaction.