Excellent customer service, leadership skills and strategic thinking
Proficient in the following software Word, Excel, PowerPoint, Windows Home Publishing, and Picture Manager
Type 60 words per minute
Proficient in Mac and Windows operating systems
Proficient with all current social media outlets
Proficient in the following skills: Application Management , Documentation, Internal Control Procedures,Install and Uninstall Hardware ,Network Administration,Program Management, Program Security,Software Installation and Repair,System Security Maintenance, Technical Support,Testing,Troubleshooting(Including network connection problems),Virus and Spyware Removal and Virtualization
I am familiar with most hardware( Printers,Fax machines, copiers, lasers,memory cards, and modems). I know how to install and uninstall hardware on the Window ,Apple, and Android operating systems
Store Operations Associate April 2014 to CurrentT-MOBILE － MEMPHIS, TN
Monitor, evaluate, or record training activities or program effectiveness.
Offer specific training programs to help workers maintain or improve job skills.
Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
Evaluate training materials prepared by instructors, such as outlines, text, or handouts.
Implement or monitor processes to reduce property or financial losses.
Investigate known or suspected internal theft, external theft, or vendor fraud.
Conduct store audits to identify problem areas or procedural deficiencies.
Direct work of contract security officers or other loss prevention agents.
Identify and report merchandise or stock shortages.
Inspect buildings, equipment, or access points to determine security risks.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms, sensor tag systems, or locks.
Processed all trade ins through SAP.
Career Development Assisted with physical inventory counts along with keeping the inventory closet organized Received and processed all incoming shipments Sent returns to return centers and trade in facilities Kept all paperwork in the file cabinet organized Assisted in merchandising updates Managed Loss Prevention Prepared demo phones for display on the sales floor Stayed informed with all of the latest T-Mobile news and policies Kept the store clean and updated with all merchandising Answer telephone calls and respond to inquiries or transfer calls.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Collaborate with others to obtain products or other display items.
Teacher Assistant May 2012 to July 2012CHRIST THE ROCK ACADEMY － GERMANTOWN, TN
Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Adapt teaching methods and instructional materials to meet students' varying needs and interests.
Prepare materials and classrooms for class activities.
Read books to entire classes or small groups.
Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play.
Enforce administration policies and rules governing students.
Use computers, audiovisual aids, and other equipment and materials to supplement presentations.
Meet with other professionals to discuss individual students' needs and progress.
Attend staff meetings and serve on committees, as required.
Assisted the teacher with her daily activities such as( Recess time, Bathroom Breaks, Computer Time, Library time, and Scripture Reading.
Library Assistant August 2010 to May 2012MEMPHIS CITY SCHOOLS － MEMPHIS, TN
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Shelved books by their proper numbers and alphabets Operated computers that contained Windows XP, and Windows 7&8 software and printers Ran errands in a timely manner Entered confidential data in Excel.
Send out notices and accept fine payments for lost or overdue books.
High School Diploma : May 2012CENTRAL HIGH － MEMPHIS, TN
Associates : Information Systems, May 2016UNIVERSITY OF PHOENIX － PHOENIX, AZInformation Systems
Apple, Hardware, Excellent customer service, Documentation, Fax machines, financial, Inspect, inventory, leadership skills, Loss Prevention, Mac, materials, meetings, memory, merchandising, access, Excel, Windows operating systems, PowerPoint, Windows 7, Windows, Window, Windows XP, Word, modems, Network Administration, network, operating systems, copiers, policies, presentations, Printers, processes, Program Management, progress, promotion, Reading, Read, risk management, sales, SAP, Software Installation, strategic thinking, teacher, teaching, Technical Support, telephone, phones, training materials, training programs, Troubleshooting, Type