Dedicated self-starter with over 10 years experience in the automotive and customer service industries. Exceptionally organized, prompt and disciplined. Possesses the skills and positive attitude to motivate and direct others in a cooperative team environment.
Certified by NAPA Institute of Automotive Technology in:
Cooling System Maintenance, Air Conditioning Systems, Belts & Hoses, Starting/Charging Systems, Bulb and Fuse Replacement, Basic & Advanced Tire Knowledge, Goodyear Product Knowledge, Selling in a Retail Environment
Certified Tire Performance Specialist with certification in every Goodyear, Dunlop, Kelly and Summit tire product on the market. Specific certification in: Tire Sale Techniques, Building Customer Loyalty and Building Customer Rapport.
UHaul Certifications: Proper Coupling Procedures, UHaul Messenger, Meaningful Assurance & E-Alert, Customer Interaction & Electronic Customer Service Form, Recieving & Dispatching, Completing a Rental Contract, Keys to Dealer Success, Safemove Protection.
Was awarded "Top 100 UHaul Dealers in the Country" 3 years in a row after becoming manager.
Store Manager: Promoted from Assistant Manager to Store Manager. Worked closely with the owners in the set up and opening of new location. Daily opening and closing of the shop and bank deposits made. Interacted with every customer through the repair process from complaint, estimate, sale and follow up. Compiled and maintained daily, weekly and monthly repair orders and sales reports. Consistently met or exceeded weekly/monthly sales goals while keeping special attention to profit margins. Managed the processing of all National Fleet Accounts and customer purchased warranties. Kept up to date certification and knowledge of current products, specials and rebates. Interacted daily with all suppliers/vendors on all store orders. Maintained tire, chemical, fluid and supplies inventory and restocking. Created and updated all social media and review websites for both store locations. Required expert multi-tasking ability, attention to detail and supurb customer service and negotiating skills.
UHaul Manager: Responsible for the daily checking of vehicle inventory and maintaining a pleasant looking curb appeal for rental. Processed all incoming and outgoing rental vehicles; including checking over-all condition upon arrival and departure. Handled all customer inquiries at both store locations. Maintained scheduling logs to ensure all rental pieces were available when promised to customers.
Promoted from Sales Associate to Internet Sales Manager. Primary responsibilities included maintaining dealership website new and used car inventories, responding to customer email inquiries and scheduling sales appointments. Required strong computer, communication and sales skills.
Primary responsibilities included arranging appointments for owner; coordinating sub-contractor proposals, compiling proposals and creating bids for customers; scheduling sub-contractors to job sites; maintain all company files (including AR/AP, payroll, contracts and permits); processing delinquent accounts (including filing/managing liens); track all job and materials costs. Requires strong organization and communication skills with the ability to multi-task.
Primary responsibilities include coordinating service appointments with customers, technician assignment and time sheet management, creating and processing accounts receivable and filing customer and employee records.
Solely responsible for bookkeeping and inventory control. Duties include processing accounts receivable and payable, payroll, invoicing, and filing with attention to detail and organization a must. Requires strong customer service skills
12 Credits Earned.
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