To utilize my sales experience and customer service skills to enhance the customer's experience and build a lasting rapport.
To utilize my sales experience a, rapore where I can use my experience in the retail market, inventory control and knowledge of jewelry and clothing to help maintain vendor relationships and contribute to the design and purchase of products that will increase sales and enhance the customer's satisfaction.
Microsoft Word & Excel
*Adobe Illustrator & Photoshop
*Trained on Lectra Kaledo & Modaris
03/2012 to Current
Store Manager/Sales AssociateNa Hoku Jewelers
Store operations Transferring and receiving merchandise Price changes Quarterly Inventory Special orders and repairs Schedules Payroll Research and present merchandising meeting to the owner, COO, buyer and designer Review entire stock Submit notes on inventory needs Present new collections concepts including original designs and basic product information.
Improved sales in underperforming store 1 Store, percent to quota in April 2014 (1st time since the store opened in 2009) Top 3 percent to quota, 3 out of 7 months between April and October 2014 Increased store sales by 13% within 10 months Created Customer Wish List and implemented use by all employees Created Customer Profiles to build relationships with repeat customers Researched and presented new advertising opportunities to upper management.
Advertising in a new newspaper since Jan 2015 Enhance customer satisfaction and experience Use my extensive knowledge of pearls, diamonds and gemstones to educate customers and help them find the perfect piece and increase average sale Design and set up case and window displays utilizing proven and innovative techniques to increase traffic and customer interest.
01/2012 to Current
FMC Ice Sports
Ice Skating Coach.
Teach "Learn to Skate" program to children of varying skill level between ages 3 and 12.
07/2008 to 11/2008
Bridal ConsultantL'elite Bridal Boutique
Communicated with vendors, customers, employees, and alteration department.
Customer service: set appointments, assist and measure brides, order gowns and accessories.
Receive merchandise, steam, clean and organize.
Following up with vendors and customers when necessary.
Alterations department at L'elite Bridal and Vera Wang Bridal Learned techniques from experienced seamstress Steam, iron and hem multiple layered gowns.
11/2006 to 11/2011
Sales Associate/ Assistant ManagerBelden Jewelers
Certified Diamontologist and Gemologist Completed Management Training & promoted to Assistant Manager Customer service, sales, inventory, data entry, shipping and receiving merchandise, special events and special orders Communicate with Home Office, repair shops, vendors and other stores Plan & Set up for special events by contacting new and existing customers, finding out customer needs and booking appointments.
Set a theme for the event and design store decorations, and set up for event.
Bachelor of Science: Fashion Design and ProductionLasell College － Newton, MassachusettsFashion Design and Production Clothing Construction, Pattern Drafting, Draping, Accessories Design and Production, Tailoring, Illustration, Computer Pattern Drafting & Design Nominated for the Christy Proctor Rising Star Award, for Goddess Collection Research, draw dozens of designs, choose best 8 designs, write a concept, make a story board, draft and drape patterns, choose fabrics and colors, and sew 8 gowns. Fine detail construction on silk including beads and embellishments Set up for the fashion sho find models, choose accessories, fit gowns to each model.
University of Technology － SydneyAustraliaSet up entire program including application, ensure credits transfer, find housing and transportation, and choose courses of study. Business and Management
*Fashion Illustration: A twist on traditional fashion drawing that pushes the mind to think outside the lines and create illustrations that are more abstract and innovative using multiple art mediums.
*Fashion Alchemy: Manipulating and dyeing fabrics using various techniques including silk screening, dyeing with fruits and vegetables, utilizing sunlight and even fire to create beautiful fabrics.
University of Rhode Island － East Greenwich, Rhode IslandMaster Seamstress Program I- The Little Black Dress
*Hand stitches, fitting, boning, altering patterns, finishing details and sewing techniques to enhance dress making and designing skills.
Adobe Illustrator, Photoshop, Advertising, art, Assistant Manager, basic, Coach, concept, draw, customer satisfaction, Customer service, data entry, designing, Drafting, special events, Fashion, drawing, Home Office, Illustration, Inventory, notes, Management Training, merchandising, Excel, window, Microsoft Word, newspaper, Payroll, receiving, repairs, Research, sales, shipping, silk, transportation, Wang