LiveCareer-Resume

store manager of operations resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, while leveraging previously mastered skills.

Skills
  • Root cause analysis
  • Staff training and development
  • Outstanding communication skills
  • Operational budgeting
  • Reliable
  • Employee training
  • Project management
  • Risk management
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Sales professional
  • Program implementation
  • Store operations oversight
  • MS Office proficient
  • Financial administration
  • Cross-functional team management
  • Profit and loss accountability
  • Compensation/benefits administration
  • Purchasing and planning
  • Customer retention
  • Recruiting and hiring
  • Performance improvements
Education and Training
Lynwood High School Lynwood, CA Expected in High School Diploma : - GPA :
Cal State University Dominguez Carson, CA, Expected in Bachelor of Arts : - GPA :
Experience
Coen Markets, Inc. - Store Manager of Operations
South Park, PA, 12/2019 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Cotton On Group - Training Store Manager
City, STATE, 01/2012 - 01/2018
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Designed training schedules for new and existing employees.
  • Benchmarked learning and development strategies using industry best practices.
  • Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Deployed learning management system, boosting product awareness, adoption and usage through educational content.
  • Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Identified and communicated to management regarding areas needing additional training.
  • Role-played with employees to help sharpen skills and learn to deal with challenging situations.
  • Reported on buying trends, customer needs and profits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
The Children's Place - District Training Manager
City, STATE, 01/2010 - 01/2012
  • Mentored team members to succeed and advance within department and company.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Monitored training costs to maintain training budget.
  • Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
  • Led training classes and recorded instruction for later use.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role playing, simulations and team exercises.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Bloomingdale's - Free People Specialist
City, STATE, 01/2007 - 01/2010
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.

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Resume Overview

School Attended

  • Lynwood High School
  • Cal State University Dominguez

Job Titles Held:

  • Store Manager of Operations
  • Training Store Manager
  • District Training Manager
  • Free People Specialist

Degrees

  • High School Diploma
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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