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store manager of operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Customer-oriented Store Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.

Skills
  • Store Operations Oversight
  • Sales Strategies
  • Shift Scheduling
  • Multitasking and Organization
  • Performance Monitoring
  • Store Opening and Closing
  • Reporting and Documentation
  • Goal Setting
  • Retail Operations
  • Retail Employee Training
  • Hiring and Training
  • Sales Leadership
  • Coaching and Mentoring
  • Team Leadership
  • Department Oversight
  • Administrative Management
Experience
05/2021 to Current
Store Manager of Operations Skilljar Los Angeles, CA,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
01/2019 to 02/2021
Sales Development Manager Advance Auto Parts Buford, GA,
  • Tracked monthly sales to generate reports for business development planning.
  • Developed and implemented new sales strategies to update product lines.
  • Built partnerships and strategic alliances to extend organization's brand and increase avenues of support.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
07/2017 to 12/2019
Sales Professional Tiffany & Company City, STATE,
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Managed and trained over 10 employees on best practices and protocols to drive optimal productivity.
  • Generated daily reports to recommend corrective actions and improvements.
  • Developed marketing campaigns and initiatives to drive new business acquisition.
05/2000 to 02/2017
Department Sales Manager Macys Department Store City, STATE,
  • Managed team execution of key initiatives to maintain operational excellence within department.
  • Communicated with merchant and vendor partners to coordinate merchandise returns and damaged products.
  • Analyzed internal and external customer behaviors, trends and preferences to create promotional programs.
  • Supported audit compliance to enforce department and stockroom controls.
  • Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Education and Training
Expected in 03/1998 to to
Associate of Science: BS Radiology Technology
De La Salle College of Medicine - Dasmarinas Cavite Phillipines,
GPA:
Expected in to to
Diploma: Medical Billing And Coding
Cal State East Bay - Hayward, CA,
GPA:

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Resume Overview

School Attended

  • De La Salle College of Medicine
  • Cal State East Bay

Job Titles Held:

  • Store Manager of Operations
  • Sales Development Manager
  • Sales Professional
  • Department Sales Manager

Degrees

  • Associate of Science
  • Diploma

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