Store Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary
  • Results-driven professional with 15 years of experience and focus on performance.
  • Recognized for repeatedly surpassing business goals.
  • Brings in-depth understanding of innovative business management approaches.
  • Decisive leader and strategic planner skilled at getting stakeholders on board with new initiatives.
  • Customer Service Management
  • Budget Control
  • Staff Scheduling
  • Human Resources Oversight
  • Records Organization and Management
  • Team Leadership
  • Problem Anticipation and Resolution
  • Performance Assessment
  • Verbal and Written Communication
  • Training Management
  • Goal Setting
  • Sales Tracking
  • Focus and Follow-Through
  • Administrative Management
  • Recruitment and Hiring
  • Customer Relations
Work History
09/2017 to Current
Store Manager Walgreens Naples, FL,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
01/2015 to 03/2017
Director of Transportation Adult Medical Day Care Burlington, NJ,
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Diminished accidents, yearly costs savings by identifying root causes for corrective action.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Negotiated with several different freight companies and received annual contracts resulting in cost savings.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Planned, scheduled and assigned driver routes and workloads.
  • Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
  • Hired and promoted personnel within transportation department to maintain adequate coverage and top talent.
  • Managed scheduling and task delegation for 30 plus-member warehouse team.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Collaborated with manufacturing and supply chain management.
  • Oversaw and motivated team of 30 plus employees in warehouse to increase efficiency.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
02/2013 to 01/2015
Director of Communications Kiva San Francisco, CA,
  • Analyzed market data to inform strategic decisions.
  • Evaluated program effectiveness to determine return on investment.
  • Managed communication department's budget.
  • Led public relations and communications team of 30.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Collaborated with [Job title] to determine company goals and translate goals to individual clients needs.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Increased longevity of accounts by providing individualized customer service and developing relationships with account holders.
  • Attended customer meetings, trade shows and conferences as company representative.
Expected in 01/2010
Associate of Science: Master Cosmetology
Southeastern Technical College - Vidalia, GA

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Resume Overview

School Attended
  • Southeastern Technical College
Job Titles Held:
  • Store Manager
  • Director of Transportation
  • Director of Communications
  • Associate of Science