store manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward thinking and the ability to foster innovation and creativity, while also maintaining a clear sense of daily business objectives and goals.

  • Verbal and Written Communication
  • Team Leadership
  • Department Oversight
  • Customer Service Management
  • Inventory Tracking and Management
  • Multitasking and Prioritization
  • Deadline Management
Institute of Culinary Education New York, NY Expected in 2004 CAREER CULINARY ARTS DEGREE : - GPA :
Wagner College Staten Island, NY Expected in 1998 BACHELOR OF ARTS : - GPA :
Work History
Murray, KY, 05/2016 - Current
  • Demonstrate strong business acumen and understanding of business metrics and reports and how to impact through behaviors on floor. Collaborate cross-functionally with different stores and market teams to build the business and brand awareness.
  • Grow and develop current staff along Lush career journey and consistently seek new talent through networking, field recruiting and hiring events. Encourage and develop staff through culture of coaching and feedback, celebrating successes and identifying areas with opportunity for growth.
  • Provide tailored customer experiences that delight and engage through product demonstrations, shares Lush values, and exceeds customer expectations. Engage staff to maintain same exceptional experiences for our customers through ongoing training and development.
  • Support team in elements of visual merchandising to create exceptional shopping experience for customers that highlight unique approaches to freshness and sustainability.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget. Place and receive all orders of products while ensuring inventory accuracy.
  • Develops, cultivates and owns key relationships with Landlords, Mall Management and third-party service providers and vendors. Collaborates with cross-functional partners such as IT, Logistics, and HR.
Weehawken, NJ, 09/2008 - 03/2016
  • Oversaw operations team of 15 members that managed inventory for 60 million dollar year location. Partnered daily with leadership to support customer service decisions that promote positive outcomes for customer experience and inventory accuracy.
  • Implement preventative, ongoing, and anticipated maintenance/repairs using ServiceChannel. Maintained and troubleshoot store's POS and In-Store Use systems/devices.
  • Maintained organized stockroom and sales floor in alignment with established standards and procedures. Manage store's operational supply budget and ordering.
  • Managed daily inventory to Apple standards while meeting multiple weekly deadlines. Consistently delivered physical inventory results that exceed company goals during store's bi-annual physical inventory events.
  • Planned for and guided team through successful execution of various phases of special events such as new product launches.
  • Served as in-store mentor, facilitated training for existing staff and new hires during market- wide training events attended by over 250 employees.

Oversaw four separate stages of Apple's Grand Opening of first store in South America located in Rio De Janeiro. Responsibilities included:

  • Facilitated two-week intensive training in Operational Excellence for staff of 65. Trained Inventory Specialist in home store for 4 weeks.
  • Participated as New Store Opening Inventory Mentor during Rio store set up phase. Remained in Rio for three-month period to support inventory and training.
City Of Hampton, Va - CHEF DE CUISINE
Hampton, VA, 09/2004 - 07/2008
  • Prepared food items for seasonal menu changes, weekly specials and create recipe guidelines for kitchen staff.
  • Assisted in pre-production preparation of food items for Chef Bobby Flay’s appearances on CBS The Early Show, for photo shoots of various cookbooks and magazine as well as special events such as Taste of New York and South Beach Food and Wine Festival.
  • Ordered and received daily deliveries, maintained food cost and performed monthly inventory of all food items.
  • Prepared weekly payroll and scheduling for kitchen staff. Interviewed, hired and trained new kitchen staff members.
  • Maintained highest quality and production value in fast paced fine dining kitchen serving average of 500 meals daily.
  • Monitored line processes to maintain consistency in quality, quantity and presentation.
City, STATE, 08/1998 - 08/2004
  • Provided customer service for 1,800-seat, 100-performance theatre and 300-seat 30- performance theatre.
  • Interviewed and hired personnel and facilitated training on Artsoft ticketing software.
  • Programmed ticketing software and sales portion of website for both venues, organize and issue tickets for more than 800 annual subscription orders.
  • Prepared payroll and weekly scheduling, and compose daily sales reports for distribution to entire theatre staff and Board of Directors.
  • Acted as liaison between box office and tour management providing weekly sales reporting and final closeouts at end of show contract.
  • Arranged delivery of tickets for bulk orders and non-local customers by printing tickets for delivery, shipping via carriers and communicating with buyers to inform of delivery status.
Portuguese :
Negotiated :

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Resume Overview

School Attended

  • Institute of Culinary Education
  • Wagner College

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