Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Determined leader with strong interpersonal skills and extensive retail and sales experience. Hardworking Auto Mechanic successful at generating new business through referrals from satisfied customers. Offers trustworthy auto care and expert advice.
Superior customer service
Diagnosis and repair
Brake systems expertise
Equipment safety expert
Exceptional time management skills
Analytical and diagnostic software
Brake repair and replacement
Suspension and alignment
Performance tracking and evaluation
03/2007 to 03/2016
Store ManagerXpress Lube - Anchorage, AK
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Keep records of purchases, sales, and requisitions.
Enforce safety, health, and security rules.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
Examine vehicles to determine extent of damage or malfunctions.
Repair, reline, replace, and adjust brakes.
Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
Perform routine and scheduled maintenance services such as oil changes, lubrications, and tune-ups.
Repair or replace shock absorbers.
Overhaul or replace carburetors, blowers, generators, distributors, starters, and pumps.
01/2013 to 03/2014
Class A Truck DriverCarlile Transportation - Anchorage, AK
Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order.
Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
Collect delivery instructions from appropriate sources, verifying instructions and routes.
Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
Secure cargo for transport, using ropes, blocks, chain, binders, or covers.
Drive trucks to weigh stations before and after loading and along routes to document weights and to comply with state regulations.
Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials.
Obtain receipts or signatures for delivered goods and collect payment for services when required.
Perform basic vehicle maintenance tasks, such as adding oil, fuel, or radiator fluid or performing minor repairs.
Check conditions of trailers after contents have been unloaded to ensure that there has been no damage.
Couple or uncouple trailers by changing trailer jack positions, connecting or disconnecting air or electrical lines, or manipulating fifth-wheel locks.
Check all load-related documentation to ensure that it is complete and accurate.
Read and interpret maps to determine vehicle routes.
Follow special cargo-related procedures, such as checking refrigeration systems for frozen foods or providing food or water for livestock.
Collaborate with other drivers as part of a driving team on some trips.
05/2004 to 02/2006
Lead Yard HandABC - Anchorage, AK
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Unloaded, picked, staged and loaded products for shipping.
Resolved service issues in a timely manner, including coordinating and processing returns.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Transported goods from racks, shelves and vehicles.
Worked at a rapid pace to meet tight deadlines.
Banded, wrapped, packaged and cleaned equipment.
Education and Training
GEDNine Star - Anchorage, AK, United States of AmaricaNine Star Anchorage, AK