Skilled banking professional whose talents shine in a competitive, innovative and creative environment. Track record of exceeding customer experience expectations, exceeding both mortgage and consumer lending goals, increasing sales, improving client retention and growing customer base. Passionate in helping customers achieve their financial goals by ensuring myself and my team members deliver the best products and services to help my customers succeed financially.
100% Individual Top Box Shops (Gallop)
2010 Top District Manager in Desert Mountain
2010 Top District Manager in Nevada
2007 - 2010 Top District in Nevada for Customer Service
2007 Management Excellence Winner for the State of Nevada
2002 and 2003 Western Banking Group Sales and Service Winner
2001 Management Excellence Winner for the State of Nevada
1997 Sales Excellence Winner
Actively recruited and oversaw training for all new branch employees. Implemented annual performance appraisals for all direct reports. Consistently achieved quarterly sales and service goals. Grew households by 12% and managed risk by exceeding store loss plan year over year. Active in local community to include the Winnemucca Chamber of Commerce, Frontier Coalition and Walk for a cure. Managed 5-9 stores in North Eastern Nevada from Elko to Yerington. As a member of the Executive Management team helped to build store plans, identify top priorities and plans to grow in specific areas. Served as the Customer Service Proponent for the state and helped to implement the current "Wow" focus group. Collaborated with other top performing managers in California, New Mexico, Arizona and Nevada to help bring best practices to all stores which helped Northern Nevada achieve some of the strongest customer service scores in the company and more importantly ensure that our customers were happy with the service that we provided. Managed store risk and operations to ensure all team members were up to date on compliance and delivering exceptional Customer Service while following required procedures. Ensured stores achieved outstanding internal audit scores. Achieved quarterly sales and service goals. Consistently surpassed all mortgage lending goals and consumer lending goals and serviced as the state loan proponent working closely with our Home Equity group, consumer loan group and mortgage loan managers to ensure that we developed programs to lead Nevada to success in all areas of lending. Maintained friendly and professional customer interactions while profiling customers to uncover their top financial priorities, make product and service recommendations to help customers succeed financially.
Work primarily with High Value Clients and Business customers to ensure that they are in the right accounts.
Conduct Offsites and business calls to bring additional business to Wells Fargo.
Managed team and customers through Y2K and the purchase of deposits and customers at the Winnemucca location at 311 S Bridge Street. Managed tenant and building maintenance for the attached mall. Helped to educate customers on product changes due to conversation and worked to grow customer base.
Managed both the Lovelock and Winnemucca locations. Consistently achieved sales, service and financial plan and ensured that the store managed risk and operations as well as excelled in the area of audit.
Built a strong team of professionals that were customer focused and dedicated to educate on products that were best for their financial needs. Exceeded financial and operations plans. Grew customer base. Achieved audit success.
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