LiveCareer-Resume

store manager resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dynamic professional who is seeking challenging position that will allow to use strong organizational skills, that have acquired fifteen years as a manager and in the customer service environment. Proven ability to accomplish task set before deadline. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Skills
  • Maximizing Profitability
  • Database Management and POS systems
  • Strategic thinker
  • Security, Surveillance Transactions Processing
  • Stocking and Display Maintenance
  • Office organization, Filing, invoicing, Shipping and Receiving
  • Policies and procedures
  • Ordering, Cycle counting, on hands adjustments
  • Retail and Perishable inventory management
  • Inventory Processing, payments auditing
  • Recruitment, Staff training/development, conflict resolution
  • Cash management, Bank deposit procedures Opening and closing procedure.
  • Maximizing profitability
  • Systems and software programs
  • Order management
  • Team leadership and coaching
  • Relationship building and management
Work History
02/2017 to Current Store Manager Tommy Bahama | Tigard, OR,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Hired, trained and supervised retail team members.
  • Created employee schedules to align coverage with forecasted demands.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Reduced shrinkage. by closely monitoring inventory and security procedures. sinkage was 4.59% to date 1.59%.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered performance reviews, recommending additional training or advancements.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
06/2014 to 01/2017 Store Manager Tommy Bahama | Towson, MD,
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Recruited and hired top performers to add talent and value to department.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Accomplished multiple tasks within established timeframes.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
11/2008 to 05/2014 Key Holder/Department Manager Enjoy | Portland, OR,

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

  • Cross-trained existing employees to maximize team agility and performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained energy and enthusiasm in fast-paced environment
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers
10/2007 to 07/2008 Assistant Store Manager Tuesday Morning | City, STATE,
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education
Expected in to to Management | Business Administration And Management El Centro College, Dallas, TX GPA:
Expected in 1993 to to GED | El Centro College, Dallas, TX GPA:

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Resume Overview

School Attended

  • El Centro College
  • El Centro College

Job Titles Held:

  • Store Manager
  • Store Manager
  • Key Holder/Department Manager
  • Assistant Store Manager

Degrees

  • Management
  • GED

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