STORE MANAGER/COFFEE MASTER/CLASSROOM FACILITATOR/MANAGER-COACH-MENTOR
Over 20 years in the customer service industry.
Strong multitasking skills derived from delivering, modeling, and coaching patrons and employees in the service industry, while establishing a strong, local, customer base.
Organized with Strong Planning Ability through the Franklin Covey principles which aided completion of weekly task, as well as, planning for constant store operation changes including hiring, training and scheduling of employees and establishing/managing pars for store products.
Deliberative Thinker who takes available information to form calculated risks to increase profit and productivity with regards to reducing waste in product and energy.
Team Player who is focused on the Company initiatives. Willing to take directive and drive the team to reach goals in the store and District Levels through proper training, team innovations, and creative marketing to support in-store and District actions.
Dedicated Professional with proven longevity and commitment.
Troubleshooting and problem solving
Lean manufacturing and design
Store Manager/Coffee Master/Classroom Facilitator/Manager-Coach-Mentor09/2005 to 08/2011Starbucks Coffee CompanyVirginia Beach, VA
Managed a team of 14+ partners; delivered legendary customer service averaging 93% in Customer Voice Scores.
Hired, scheduled, trained, and Human Resource managed all new and existing employees.
Analyzed financial reports to identify trends and issues, and inventory management.
Achieved a 20% in Controllable Contribution and increased At Home Coffee Sales, 38% increase in Sales over Target, and improved Cafe transaction by +6/half hour.
Fabricated marketing signage for store use up to Regional distribution.
Facilitated Starbucks Experience classes for new partners and Learning Coach classes for in-store trainers.
Responsible for facilitating Food Safety Certification for managing partners. Proctored certification exams. Held a 97% pass rate.
Consulted district stores in inventory management to effectively establish pars and improve workflow efficiency.
Fostered and coached 3 partners to Store Manager roles.
Opened two District Stores entailing sourcing of talented partners, establishing vendor relations, marketing, store set-up, and building community relationships.
Customized store layout to improve customer flow which effectively increased retail sales.
Consulted other district stores in retail sets and placement to increase average ticket sales.
Lead, planned and organized the Starbucks Booth at The City of Virginia Beach Earth Day Celebration at Mount Trashmore Park. Planned booth display and layout, coffee logistics, and sourced, trained and scheduled volunteers for the event.
Assistant Store Manager04/2004 to 08/2005Starbucks Coffee CompanyVirginia Beach, VA
Shift Manager/Barista10/2001 to 03/2004Starbucks Coffee CompanyVirginia Beach, VA
Graphic Designer11/2000 to 08/2001Personnel CommunicationVirginia, VA
Produced and followed proofing procedures ensuring timely delivery of newspaper ads.
Designed, produced and ordered printing of direct mail advertising for 50% of the East/Midwest markets and 100%.
of the Canadian markets.
Assisted in production for the Exhibitor Guide; ordered printing of Guides.
Graphic Designer03/1999 to 11/2000New Age AdvertisingVirginia, VA
Responsible for producing, proofing and release of mass communications.
Fabricated 4- and 2- color direct mail cover designs and web banners.
Tracked/designing ads for the Professional Exchange Program Guide.
Oversaw billing and accounts receivables.
Wrote quote request for prospective jobs, tracked and wrote purchase/insertion orders.
Updated and transmitted newspaper ads to the respective contracted newspapers.
Graphic Designer10/1997 to 03/1999Old Dominion University Athletic PublicationsNorfolk, VA
Assisted the Publication Director with all design needs.
Oversaw the development and launch of Media Guides for numerous Varsity Sports.
Monitored project schedules for up to three projects at a time.
Assisted the Director of Creative Services in organizing files, distribution of media, scheduling of jobs, proofing blue lines and marketing collateral.
Bachelor of Fine Arts: Graphic Design emphasisOld Dominion UniversityNorfolk, VA
High School DiplomaTallwood High SchoolVirginia Beach, VA