store manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Seasoned and thriving in mulitple industries, I have attained a multitude of skills and knowledge to fit into any role. From an administrative perspective, hiring, interviewing, scheduling - all the typical tasks a manager is responsible for including data, inventory and sales tracking to maintain goals. I thrive using my hands with machinery as well, mainly in more of a plumbing and hydrolic atmosphere. After a few promotions in the past, I attained more of a leadership role, with past positions leading a staff of up to 20 employees. I am currently very eager to find my career, a final postion to grow and thrive in, while exercising any of the knowledge I've attained over the years or benefitting from learning completely new skills, tactics and ideas.
Skills
Excellent customer service skills
Interactions via email
Basic Coding for Website Development
Experience Creating Spread Sheets and Routine Reports/Summaries, Sales Reports and Comparisons
Vector Art Programs ( Corel Draw/Adobe Illustrator)
Mathematical aptitude
Customer relations
POS systems
Store displays
Bank deposit procedures
Goal-oriented
Customer-oriented
Staff training and development
Inventory management
Personable
Motivated team player
Strong work ethic
Employee relations
Data entry
Detail-oriented
Training and development
People-oriented
Proofing
Computer literate
Skilled problem solver
Technical aptitude
Basic administrative knowledge
Customer service-oriented
Sales experience
Unwavering dependiblity
Work History
02/2016 to 08/2018
Store ManagerDodge's – Norfolk, VA,
Reported to the district manager regarding all store and staff issues.
Directed work of as many as 10 employees focused on customer service.
Responded to customer concerns with friendly and knowledgeable service.
Generated repeat business through exceptional customer service.
Increased profits through effective sales training and troubleshooting profit loss areas.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Completed profit and loss performance reports.
Assigned employees to specific duties to best meet the needs of the store.
Interviewed job candidates and made staffing decisions.
Conducted store inventories once per quarter.
Scheduled and led weekly store meetings for all employees.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Trained and developed new associates on POS system and key sales tactics.
Completed all daily tasks and special assignments with an efficient and quality-driven approach.
01/2011 to 07/2014
Assistant Store ManagerByrne Dairy Stores – Clinton, NY,
Managed office supplies, vendors, organization and upkeep.
Coached the team on effective upselling and cross-selling methods.
Managed the scheduling for store shifts so that there was proper staffing at all times.
Immediately addressed problems with customers to promote quick and successful resolution.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Communicated clear expectations and goals to each team member.
Assigned work to team members based on company needs, personal strengths and job knowledge.
Built relationships with customers to increase likelihood of repeat business.
Identified potential shoplifters and alerted management.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
02/2005 to 09/2010
Store ManagerDodge's – Stanford, AR,
Trained and developed new associates on POS system and key sales tactics.
Promoted from Team Leader to Assistant Manager within six months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Instructed staff on appropriately handling difficult and complicated sales.
Reordered inventory when it dropped below predetermined levels.
Monitored security and handled incidents in a calm and professional manner.
Conducted store inventories once per quarter.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Generated repeat business through exceptional customer service.
Increased profits through effective sales training and troubleshooting profit loss areas.
Scheduled and led weekly store meetings for all employees.
Responded to customer concerns with friendly and knowledgeable service.
Managed staff of 14 sales associates, 3 team leaders and 2 assistant managers.
Completed profit and loss performance reports.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Education
Expected in 1999 to to
High School Diploma: West Mecklenburg High School - Charlotte, NC GPA:
Expected in 2010 to to
GED: Central Piedmont Community College - Charlotte, NC GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Managed inventory with no less than 99.65% accuracy (broke company record at 99.85% last quarter) in the busiest Vaperite location.
Received 2018 Best Vape Shop in Atlanta by Creative Loafing while with Vaperite.
Received Best Deli by Creative Loafing while with Common Market for best recipes.
Recruited three successful new managers within one year.
Managed and led a team of five to eight Retail Sales Associates.
Record breaking productivity with Auto Bell Car Wash during winter season of 2008.
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