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Store Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Store Manager with [Number] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • MS Office proficient
Experience
06/2014 to Current Store Manager Ntb | Murfreesboro, TN,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
02/2001 to 07/2010 Detail Manager Lazy Days Rv | Woodland, WA,
  • Taught team members how to properly wash, wax and vacuum vehicles.
  • Documented orders, daily activities, weekly schedules and team performance.
  • Directed [Number]-person team of detailing and reconditioning personnel.
  • Generated reports and [Software] spreadsheets detailing income, labor hours and expenses.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Oversaw workforce schedules and allocated resources in collaboration with [Job title]s in order to achieve project goals.
10/2000 to 07/2010 Business Owner Mobile Detailing | City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Education and Training
Expected in 06/1997 High School Diploma | Auburndale Senior High School, Auburndale, FL GPA:

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81Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Auburndale Senior High School
Job Titles Held:
  • Store Manager
  • Detail Manager
  • Business Owner
Degrees
  • High School Diploma

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