Over twelve years of progressive retail management experience demonstrating a consistent track record of outstanding store sales growth and delivering consistent results as a Store Manager of businesses ranging from 5.5-6.5 million dollars in annual sales. Equally strong qualifications in all areas of store and store operations: P&L, budgeting, human resources, training, merchandising, loss prevention, people development and other functions. Effective communicator, leader and problem solver who builds teamwork and possesses the drive to surpass goals. Dedicated Store Manager with more than [Number] years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Excellent customer service skills
Hourly shift management
Opening and closing procedures
Staff training and development
Bank deposit procedures
09/2012 to Current
Store ManagerGap Inc. (Old Navy) – Fairview, TX
01/2003 to 01/2010
Assistant Store ManagerGap Inc, (Old Navy) – Orlando, FL
Promoted from Team Leader to Assistant Manager within [Number] months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [Number] sales associates, [Number] team leaders and [Number] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
01/2000 to 01/2003
Merchandise ManagerGap Inc. (Old Navy)
01/1997 to Current
GAP INC – TX
District Credit Card Champion-Responsible for driving credit card performance for the Charleston, South Carolina District and Dallas Market.
Drove district and store performance from the bottom 5 positions in the territory to the top 5 performing District and store in the Territory over the coarse of 12 months.
Consistent store performance in the top of the district from 2010-2013.
Exceeding goals by 150% Led district trainings and conference calls for credit card performance.
Visited stores as acting District Manager in 2011.
Put together and executed strategies for under performing stores.
New store Openings-Opened and repositioned a new Old Navy store in the Charleston Market in 2011.
Hired, trained and a developed a winning team that consistently executed and delivered top results.
Received and award for the Grand opening success of Old Navy store 3118 in Florence, SC.
Drove sales in a newly repositioned store from a 4.5 million dollars in annual sales to 5.5 million dollars in two years.
01/1997 to 01/1999
TEACHING ASSISTANTU.C.C.C STONE RIDGE – NY
01/1995 to 01/1997
cookMarias Bizaar – WOODSTOCK, NY
Associate of Science: Communication Ulster County Community College - Ridge, NY