Store Manager Resume Example
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STORE MANAGER
Professional Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Skills
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Work History
Store Manager, 04/2018 to Current
Anheuser-Busch Inbev – Denver , CO
Anheuser-Busch Inbev – Denver , CO
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Analyzed and interpreted store trends with Decision Center to facilitate planning
- Rotated merchandise and displays to feature new products and promotions
- Oversaw, trained and encouraged 29 baristas, promoting culture of efficiency and performance
- Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
- Created work schedules according to sales volume and number of employees
- Completed monthly profit and loss performance reports
- Completed weekly payroll for 29 employees with Global Labor Systems and Teamworks
Assistant Store Manager, 03/2017 to 04/2018
Blain Supply, Inc. – Cedar Falls , IA
Blain Supply, Inc. – Cedar Falls , IA
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Rotated merchandise and displays to feature new products and promotions
- Helped withplanning schedules and delegating assignments to meet coverage and service demands
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Onboarded new employees, including training, mentoring and new hire documentation
- Supervised payroll corrections for accuracy and duplications
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Supervised team of 35 employees and provided feedback on performance
Shift Supervisor, 05/2016 to 03/2017
Firehouse Subs – Lawrence , KS
Firehouse Subs – Lawrence , KS
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Responded to and resolved customer questions and concerns
- Applied security, safety and loss prevention strategies during shifts
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Worked with team members to improve performance and implement training updates
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Eliminated customer service issues by quickly resolving disputes and correcting problems
Barista, 08/2012 to 05/2016
Stonebridge Companies – Stapleton , CO
Stonebridge Companies – Stapleton , CO
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Created over 150 drinks in average shifts with consistently positive customer satisfaction scores
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained supply levels in counter and customer areas to meet typical demands
- Elevated customer loyalty by using strong listening and communication abilities to resolve customer problems
- Recommended products based on solid understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Trained 10 employees over 12 months
- Engendered customer loyalty by remembering personal preferences and allergy information
- Prioritized drink requests while managing interruptions
- Maintained regular and consistent attendance and punctuality
Education
GED: 05/2016
Calhoun Community College - City, State
Calhoun Community College - City, State
Associate of Science: Computer And Information Sciences, Expected in 12/2020
Calhoun Community College - City, State
Calhoun Community College - City, State
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Resume Overview
School Attended
- Calhoun Community College
Job Titles Held:
- Store Manager
- Assistant Store Manager
- Shift Supervisor
- Barista
Degrees
- GED : 05/2016
Associate of Science : Computer And Information Sciences , Expected in 12/2020
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