Store Manager Resume Example Company Name

STORE MANAGER

Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills

Order management
Maximizing profitability
Team leadership and coaching
Relationship building and management
Detail-oriented
Accurate money handling

Training and development
Systems and software programs
Excellent customer service skills
Staff management
Operations
Goal-oriented

Work History

Store Manager, 04/2018 to Current
Company Name – City, State

Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Analyzed and interpreted store trends with Decision Center to facilitate planning
Rotated merchandise and displays to feature new products and promotions
Oversaw, trained and encouraged 29 baristas, promoting culture of efficiency and performance
Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
Created work schedules according to sales volume and number of employees
Completed monthly profit and loss performance reports
Completed weekly payroll for 29 employees with Global Labor Systems and Teamworks

Assistant Store Manager, 03/2017 to 04/2018
Company Name – City, State

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Rotated merchandise and displays to feature new products and promotions
Helped with planning schedules and delegating assignments to meet coverage and service demands
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Onboarded new employees, including training, mentoring and new hire documentation
Supervised payroll corrections for accuracy and duplications
Reviewed sales and gross profit reports to determine options for increasing market growth
Supervised team of 35 employees and provided feedback on performance

Shift Supervisor, 05/2016 to 03/2017
Company Name – City, State

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
Responded to and resolved customer questions and concerns
Applied security, safety and loss prevention strategies during shifts
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
Completed store opening and closing procedures, including setting up registers and checking products
Helped store management meet standards of service and quality in daily operations
Worked with team members to improve performance and implement training updates
Efficiently managed accurate money transfers and protected transactions with standardized procedures
Eliminated customer service issues by quickly resolving disputes and correcting problems

Barista, 08/2012 to 05/2016
Company Name – City, State

Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
Created over 150 drinks in average shifts with consistently positive customer satisfaction scores
Learned every menu preparation and numerous off-label drinks to meet all customer needs
Maintained supply levels in counter and customer areas to meet typical demands
Elevated customer loyalty by using strong listening and communication abilities to resolve customer problems
Recommended products based on solid understanding of individual customer needs and preferences
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Controlled line and crowd with quick, efficient service
Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
Trained 10 employees over 12 months
Engendered customer loyalty by remembering personal preferences and allergy information
Prioritized drink requests while managing interruptions
Maintained regular and consistent attendance and punctuality

Education

GED: 05/2016
Calhoun Community College - City, State

Associate of Science: Computer And Information Sciences, Expected in 12/2020
Calhoun Community College - City, State

Resume Overview

School Attended

Calhoun Community College

Job Titles Held:

Store Manager
Assistant Store Manager
Shift Supervisor
Barista

Degrees

GED : 05/2016
Associate of Science : Computer And Information Sciences , Expected in 12/2020

Store Manager Resume Example

Resume Score: 80%

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