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Store Manager Resume Example

Resume Score: 80%

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STORE MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills
  • Order management
  • Maximizing profitability
  • Team leadership and coaching
  • Relationship building and management
  • Detail-oriented
  • Accurate money handling
  • Training and development
  • Systems and software programs
  • Excellent customer service skills
  • Staff management
  • Operations
  • Goal-oriented
Work History
Store Manager, 04/2018 to Current
Company Name – City, State
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Analyzed and interpreted store trends with Decision Center to facilitate planning
  • Rotated merchandise and displays to feature new products and promotions
  • Oversaw, trained and encouraged 29 baristas, promoting culture of efficiency and performance
  • Scheduled and led store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Created work schedules according to sales volume and number of employees
  • Completed monthly profit and loss performance reports
  • Completed weekly payroll for 29 employees with Global Labor Systems and Teamworks
Assistant Store Manager, 03/2017 to 04/2018
Company Name – City, State
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Rotated merchandise and displays to feature new products and promotions
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Supervised payroll corrections for accuracy and duplications
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Supervised team of 35 employees and provided feedback on performance
Shift Supervisor, 05/2016 to 03/2017
Company Name – City, State
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Responded to and resolved customer questions and concerns
  • Applied security, safety and loss prevention strategies during shifts
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Helped store management meet standards of service and quality in daily operations
  • Worked with team members to improve performance and implement training updates
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures
  • Eliminated customer service issues by quickly resolving disputes and correcting problems
Barista, 08/2012 to 05/2016
Company Name – City, State
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Created over 150 drinks in average shifts with consistently positive customer satisfaction scores
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Elevated customer loyalty by using strong listening and communication abilities to resolve customer problems
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Controlled line and crowd with quick, efficient service
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
  • Trained 10 employees over 12 months
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Prioritized drink requests while managing interruptions
  • Maintained regular and consistent attendance and punctuality
Education
GED: 05/2016
Calhoun Community College - City, State
Associate of Science: Computer And Information Sciences, Expected in 12/2020
Calhoun Community College - City, State
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Resume Overview

School Attended

  • Calhoun Community College

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Shift Supervisor
  • Barista

Degrees

  • GED : 05/2016
    Associate of Science : Computer And Information Sciences , Expected in 12/2020

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