store manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Hardworking Retail Store Manager professionally versed in all aspects of running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivate employees to performance excellence and foster a team environment focused on group success.
Skills
Exceptional interpersonal communication
Customer Relationship Management Software (CRM)
Skilled trainer
Excellent time management skills
Effective problem solver
Negotiation expert
Adherence to high customer service standards
Customer-focused
Microsoft Outlook, Word and Excel
Inventory control
Exceptional telephone etiquette
MS Office expert
Process improvement specialist
Effective workflow management
Education
Millard North High SchoolOmaha, NEExpected in 1999 ā āHigh School Diploma: - GPA:
Work History
Indy Tire Center - Store Manager Greenfield, IN, 09/2013 - Current
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 30 sales associates, 2 team leaders and 2 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandize to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandize returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Increased sales volume by 66% in less than 4years.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Indy Tire Center - Store Manager Kokomo, IN, 07/2009 - 09/2013
Promoted from Assistant Manager to Store Manager within 12months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 20sales associates, 2team leaders and 2assistant managers.
Managed staff of 20sales associates, 2 team leaders and 2 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandize to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandize returns.
Organized private mailbox system using mailbox manager software.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
College Hunks Hauling Junk And Moving - Assistant Operations Manager Puyallup, WA, 10/2006 - 08/2009
Promoted from Team Leader to Assistant Manager within 12months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of 30sales associates, and 3team leaders.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandize to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandize returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Zetec - Customer Service Lead Snoqualmie, WA, 10/2001 - 09/2009
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times.
Met all customer call guidelines including service levels, handle time and productivity.
Solved unresolved customer issues.
Promptly responded to inquiries and requests from prospective customers.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Strong leader of customer support staff.
Trained staff on operating procedures and company services.
Identified individual development needs with appropriate training.
Fostered an environment which encouraged continual process improvements.
Updated customer orders from start to finish in an accurate and timely manner.
Managed work flow to exceed quality service goals.
Accomplishments
Won overall top performing store for Holiday 2015.
Drove record-high sales that elevated the store\'s ranking in the company up 101% to plan in 2015.
Increased sales every year since opening the store in 2014.
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