LiveCareer-Resume

store manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Recruiting and Hiring
  • Inventory Management
  • Staff Supervision
  • Payroll Management
  • Pricing Strategies
  • Sales Strategies
  • Policies and Procedures
  • Shift Scheduling
  • Store Merchandising
  • Employee Supervision and Motivation
  • Team Building and Leadership
  • Cash Management
  • Verbal and Written Communication
  • Documentation and Reporting
  • Multitasking and Organization
  • Store Operations Oversight
  • Training Management
  • Performance Assessment
  • Mathematical Calculation and Reasoning
  • Quality Assurance
  • Administrative Management
  • Process Improvements
  • Sales Tracking
  • Management Team Building
  • Financial Statement Review
  • Resource Allocation
  • Problem Anticipation and Resolution
  • Human Resources Oversight
  • Focus and Follow-Through
  • Goal Setting
  • Staff Development
  • Assignment Delegation
  • Decision Making
  • Budget Control
  • Cost Reduction
  • Performance Evaluation and Monitoring
  • Hiring and Onboarding
  • Records Organization and Management
  • Originality and Creativity
  • Business Leadership
  • Program Optimization
  • Staff Scheduling
  • Customer Service Management
  • Sales Promotion
  • Employee Motivation
  • Revenue Forecasting
  • Supplier Monitoring
Education and Training
University of Phoenix Tempe, AZ Expected in 11/2022 MBA : Business Management - GPA :
  • National Honors Recipient
  • 3.8 GPA
Northern Illinois University Dekalb, IL Expected in 12/2016 Bachelor of Science : Marketing Management And Research - GPA :
Northern Illinois University Dekalb, IL Expected in 12/2016 Bachelor of Science : Business Management - GPA :
Northern Illinois University Dekalb, IL Expected in 12/2016 Associate of Science : Sales, Merchandising, And Marketing - GPA :
Experience
Cycle Gear Inc. - Store Manager
Hasbrouck Heights, NJ, 01/2017 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Good Eggs - Assistant Operations Manager
Oakland, CA, 06/2016 - 01/2017
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Communicated clear action plans to optimize results and successfully execute operational activities.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Assisted with interviewing and hiring of employee team members with appropriate skills.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Developed, implemented and updated departmental policies and procedures to meet business objectives and goals.
  • Assessed sales reports, activity reports and financial statements to measure productivity and goal realization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed company budgets and reported total profits and losses annually.
  • Coordinated meetings with vendors and negotiated contract terms.
  • Recruited qualified candidates to bolster department operations and increase productivity.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Formed and sustained strategic relationships with clients.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
Healthcare Services Group - Operations Manager Intern
Bay City, TX, 06/2014 - 01/2017
  • Coordinated training and meetings to share new knowledge and operational best practices.
  • Helped team and shift leaders direct and manage workers.
  • Contributed to environment focused on associate job satisfaction and retention.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Northern Illinois University - Dining Services Manager
City, STATE, 08/2012 - 01/2017
  • Maintained presence on dining room floor and assisted team to support efficiency of service.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
  • Scheduled front of house staff to open, close and work dining room floor daily.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Reviewed closing reports at end of shifts and corrected mistakes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
  • Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.

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Resume Overview

School Attended

  • University of Phoenix
  • Northern Illinois University
  • Northern Illinois University
  • Northern Illinois University

Job Titles Held:

  • Store Manager
  • Assistant Operations Manager
  • Operations Manager Intern
  • Dining Services Manager

Degrees

  • MBA
  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

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