Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Track record of consistently meeting and exceeding customer expectations and company goals. Core competencies include sales, customer relations, employee supervision, training and operations.
Addressed all customer inquiries and resolved complaints.
Trained assistant managers on all banking and customer service policies.
Design and implemented customer satisfaction metrics.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Described use and operation of merchandise to customers.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Managed a successful sales team of 12 to 18 members who consistently exceeded sales goals by 120% each month.
Developed and implemented new loss prevention methods which resulted in a 30% reduction in shrinkage rate.
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