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store manager resume example with 14+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Punctual Store Manager with over 10 years of experience in managing team of 5-15 employees in the pet retail industry. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills.

Skills
  • Order management
  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Sales expertise
  • Excellent customer service skills
  • Customer-oriented
  • Opening and closing procedures
  • Staff training and development
  • Strategic thinker
  • Merchandising
  • Customer Relations
  • Store displays
Work History
10/2017 to Current Store Manager Rdo Equipment Co. | Pflugerville, TX,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Managed inventory control, cash control and store opening and closing procedures.
03/2009 to 10/2017 Companion Animal Department Manager Petco | Ramsey, NJ,
  • Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
  • Analyzed inventory trends to order appropriate stock quantities.
  • Drove sales through companion animal adoptions and related product recommendations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted in various degrees of store resets from POG changes to complete refixturing of the entire store.
  • Drove sales in various companion animal departments setting regional and company-wide records.
06/2006 to 08/2008 Director of Pet Nursing Banfield Pet Hospital | City, STATE,
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Processed financial transactions for clients.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
  • Handled staff scheduling to maximize efficiency for the clinic.
  • Managed all ordering of supplies for the clinic weekly.
  • Performed in quarterly inventory counts for the entire clinic.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
Education
Expected in 08/2007 to to Associate of Science | Veterinary Technology Long Technical College - East Valley, Phoenix, AZ GPA:
  • Graduated with 3.95 GPA
  • Graduated in Top 5% of Class

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Resume Overview

School Attended

  • Long Technical College - East Valley

Job Titles Held:

  • Store Manager
  • Companion Animal Department Manager
  • Director of Pet Nursing

Degrees

  • Associate of Science

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