To seek a position within an organization that values dedication, customer service and leadership. I am interested in a position that allows me to utilize my management and analytical skills. Ideally, my excellent organization and communication skills will allow me to take on a challenging, yet rewarding position.
Management Problem Solving Reporting & Analytics Proficiency with computer Learning & Development systems and automated dispensing systems
11/1984 - 05/2000
Company NameStore Manager
Meets or exceeds customer expectations in terms of service, in stock conditions, and product offerings.
Order products to ensure 100% in stock conditions.
Achieves in ensuring the financial integrity of the store through strict cashier accountability, key control, and adherence to company security practice and cash control procedures.
Ensures adequate department staffing through direct involvement in interviews and hiring process.
Complete and post department schedule according to business needs and enter payroll information into computer.
Train, coach and develop drug store, cosmetic, and photo lab partners.
Conduct performance appraisals.
Ensures that Federal, State, and company regulations and standards for product freshness, safety and sanitation are within guidelines.
Worked effectively with third party vendors to meet company objectives.
Participates in business, development activities in store and community.
Assist in plan-o-gram implementations and maintenance.
Provide superior customer service leadership.
Opening and closing of store several times a week.
Model a positive customer service spirit, exhibiting a friendly and helpful attitude with customers and associates.
Work with associates throughout the store to achieve service standards.
Maintain appealing store environment.
Build relationships that foster a healthy team environment.
Make informed decisions.
Create and implement plans to reach objectives.
Contribute to maintaining a safe and secure store environment.
Oversee all departments' pharmacy, photo lab, sales floor and receiving.
Control inventory levels and handle all payrolls at a store level.
Store financial and input accounting at a store level.
In charge of hiring junior management and store associates.
In charge of new hire training and training of assistant managers for the next level.
Responsible for all loss prevention procedures at a store level.
01/2000 - Current
Acquire World War 1 and World War 2 military relics.
Upkeep of posting new pictures and content on company website.
Update database with client's current information and interest.
Travel long distance to setup for trade shows to present Curio of relics.
Knowledge of our clients wants and needs as far as rarity and conditions of the collectables desired.
01/2008 - Current
One of the world's largest telecommunications and essential service providers.
This includes phone service (local and long distance), computer support, television, and energy.
Conducted meetings that taught how representatives how to build profitable network marketing business.
Introduced and explained new ACN initiatives to accelerate growth potential and increased earnings for new representatives.
Utilized weekly meetings, district meetings, and international meetings to expand and inform my network of representatives of new initiatives and benefits available to them.
01/2011 - 01/2012
Company NameJEWELRY CONSULTANT
Delivers high fashion jewelry collection to customers via home or office shows, personal shopping, vending events and catalog or online orders.
Provide quality training, coaching and support to sponsors and partners.
Supports individual objectives set in annual strategic plan.
Motivate, inspire and change others through jewelry makeovers and presentations.
Produced metrics, data and detailed reports for the business.
Encourage and excite up and coming jewelry consultants.
Proficient in the use of Microsoft office products (Word, Excel, Access, and PowerPoint).
Alfred Beach HighCity, StateDiplomaSPECIAL TRAINING, Customer Relations Store Operations
COURSES/WORKSHOPS Team Management Training Loss Prevention Time Management Seminar Customer Services Inventory mgr. HR Needs
Self-starter, team player, self-motivated, problem solver, reliable and well organized
STRENGTHS Self-starter, team player, self-motivated, problem solver, reliable and well organized
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Alfred Beach High
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