store manager resume example with 14 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Ambitious Training Manager with excellent communication and motivational skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Skills
Multitasking and Organization
Store Operations Oversight
Cash Management
Payroll Management
Problem Anticipation and Resolution
Focus and Follow-Through
Verbal and Written Communication
Time Management
Recruiting and Hiring
Employee Training
Customer Service
Team Development
Work History
11/2021 to CurrentStore ManagerMarshall Retail Group | Reno, NV,
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Analyzed and interpreted store trends to facilitate planning.
04/2016 to 09/2021Model Store Manager District TrainerCity Of Huntington Beach, Ca | Huntington Beach, CA,
Drove sales and planned promotional and local store marketing activities.
Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in production, customer service and company standards.
Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Supervised and effectively trained employees to decrease process lags and boost productivity.
Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Oversaw, trained and encouraged all Store Managers, promoting culture of efficiency and performance.
Conducted orientation sessions and organized on-the-job training for new hires.
Trained new hires to perform cross-training exercises with experienced workers.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Analyzed effectiveness of training programs at all levels and recommended updates.
Coordinated new hire orientations and provided onboarding and training for new employees.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
Managed all exempt employee coaching, training and performance improvement actions.
10/2012 to 04/2016Operations Regional TrainerBurlington | City, STATE,
Presented back of house training programs to new staff members while assessing talent for performance evaluations.
Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for training.
Delivered training to over 50 staff members and quality assurance teams while managing employees to maximize performance.
Improved training program effectiveness while monitoring, evaluating and recording initiatives to deliver management feedback for corrective action planning.
Reduced process lags by training 100+ employees on best practices and protocols.
Trained and mentored new personnel hired to fulfill various roles.
Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving a desired result.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring and saving company money in training fees.
07/2008 to 10/2012Human Resources ManagerKmart | City, STATE,
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
Organized and led staff orientation programs and training to promote collaboration.
Motivated employees through special events, incentive programs and constructive feedback.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Monitored and handled employee claims involving performance-based and harassment incidents.
Directed job fairs to bring in local talent for long term and seasonal positions.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Adhered to federal and state guidelines and managed payroll and benefits for all employees.
Recruited top talent to maximize profitability.
Instructed senior leaders on appropriate employee corrective steps.
Worked as effective team member while contributing to local and regional HR projects.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Education
Expected in 03/1992 to to High School Diploma | Morrow High School, Morrow, GAGPA:
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