Experienced manager with a background in leading constructive and cooperative working relationship, whose talent shine in a competitive, innovative and creative environment. Track record of increased sales, improving client retention and growing customer base. Vast knowledge of finance, regulatory requirements and general bank operations and is always dedicated to continuous improvement in branch performance.
Received internal audit of Acceptable Coralwood 2014.
Received Searching for the Stars Quarterly Champion Award.
Florida Morning Motivator News 5 times in the last year.
Graduated Getting to Green Program 2014
Small Business Quarterly All-star
2014 Small Business Excellence Award
Developed the annual branch business plan for maximum profitability and effectiveness by analyzing all financial metrics. Developed strategic partnerships with all team members. Manages competing priorities in a retail environment and leads the team to meet individual and team sales goals. Mentor and coach to the customer service experience and sales. Develops and administers budgets, business development goals and objectives while continuing education on current banking products and services to enhance skills.
Effectively demonstrates all the aspects of the roadmap process while coaching the team members to success. Allocate resources while utilizing the products and systems to model behaviors to achieve sales goals for the store. Monitor the accountability for exceptional delivery of sales, service and operational integrity from all employees. Analyze reports, compliance requirements and guide performance aspects for the branch. Ability to manage time and prioritize in a retail environment. Develop and motivate team members to build skill and knowledge to grow in their personal careers. Review financial metrics and build partnerships throughout the organization that reaches into the community all while focusing on ethics, integrity and embracing diversity.
Developing skills and working knowledge with a diverse team, to build and promote long term relationships with clients via the phone and in person, to expand all of the clients needs and help them succeed financially. Enhancing team member and customer relationships through partnerships. Ability to resolve difficult situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction. To proactively exceed in referral and sales goals, as well as to develop and improve skills through feedback sessions. The ability to influence, motivate and coach others daily and provide development to other team members regarding product knowledge has been a wonderful asset.
Building long term relationships with customers, inbound/outbound phone calls, visiting businesses, conducting educational seminars and being active in the community, as well as excellent communication skills, computer literacy and cash handling experience. Delivering the highest level of customer service including fast, friendly, and efficient ability to assess and resolve difficult situations to find the best solution that may fit the customers needs all while always going the extra mile and exceeding challenging sales and referral goals. Product knowledge relating to all sales and services products has been extremely important.
The Senior Teller position has been designed as a career progression opportunity for the best of the best within the teller job family. As a Senior Teller it is expected that you serve as back-up to the Teller Manager as well as serve as a mentor newly hired tellers.
Processed sales referrals and promoted bank services and products.Balanced daily cash deposits and bank vault inventory with a zero error rate.Assembled in-store marketing displays.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.
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