Store Manager Resume Example Lowe's Home Improvement

STORE MANAGER

Retail Sales Professional

Proven General Manager of a Major Fortune 50 Company with a demonstrated history of working in the retail sales industry. Seeking to leverage diverse background in servant leadership, operations management, and a general love for exceeding customer expectations. A strong strategic planner with a passion for leading highly energized teams. Supervised stores from $36M to $65M in annual sales by motivating up to 230 employees to put the customer at the center of everything we do.

Areas of Expertise

Servant Leadership
Proven background in training and development of sales and management teams
Conflict management
Human Resources, recruiting, hiring, and training
Change management

Proven track record of success in sales, profit, and margin
Deep understanding of Pro and Commercial Business account management and sales
Profit and loss management
Strong community involvement
Proven track record of success in growth of commercial sales, interior and exterior sales, as well as overall store profit.

Awards & Professional Achievements

Awarded prestigious "Double Digit Comp Club" Award for taking a 32M location to 36M and achieving a 11% Comp in 2016. Increasing sales revenue by almost 4.5 million dollars (2016)
Nominated 'Store Manager of The Year' in Region 15 with 123 stores in (2015-2016)
Houston market - New Store Manager Mentor (2016-2017)
Store of the Year Market 852 (Livingston, TX Store - 2016)
#1 performing store (Highest EOS, Sales Growth, Specialty sales, and highest operational assessment score in market with a 92)
YOY sales growth in Pro Sales, Specialty Sales, Interior/Exterior Sales in both Sales Locations.
Highest EOS (Employee Opinion Survey) (2015-2016)

Professional Experience

Lowe's Home Improvement Katy, TX Store Manager 12/2015 to 12/2017

$55M Annual Sales Volume (Expected to do $60M TY), 2nd highest volume store in the Houston market.
Store missing target by 13% prior to my arrival, now making target and only missing comp% by 1% with anticipation to catch comp by end of quarter.
Held weekly, monthly, and quarterly sales meetings with ASM Sales and all sales specialist to go over top line sales, financial's, root cause analysis, and cover expectations when missing specialty sales targets.
#1 Pro Business in total volume and sales penetration
Store Engagement was considered "broken" prior to my arrival. Worked with Senior Leadership team to build a culture of customer engagement with the team. Helped store receive first bonus in 2 years which boosted morale and customer focus scores for the year.
Helped entire leadership team understand financial metrics, and how to develop their service and support managers to manage budgets, shrink, financials, and expenses.
Helped the senior leadership team and the store through a serious company organization and structural change. This change affected every leadership position in the store. I worked immensely on helping the store understand the reason behind the change and supported the store through the new management structure.
Focused on Servant Leadership to help support, guide, and change the senior leadership team.
Created new voice team and worked extensively across the store to raise morale. create fun events, and get the store involved in the community.
Raised Employee Opinion Survey by 5 points upon first year of leadership.

Lowe's Home Improvement Livingston, TX Store Manager 03/2013 to 12/2015

$36M Annual Sales Volume
11% Total Sales Comp 7% over LY Highest percent in market (15 stores)
Increase Employee Opinion Survey in both years of running location.
Created and energized store voice team to engage and raise employee morale across the store.
Co-Captain of Lowe's Hero's projects (Battered Women's Shelter, MDA Summer Camp, Boys & Girls Club of America).
Helped the store adapt to other urban stores in the Houston market by implementing merchandise and planogram changes to better align the store with the Houston market, thus giving the customer the feel of an entire new store setup.
Nominated for Store Manager of the year out of 123 Stores in Region 15 in 2016. Awarded "Double Digit Comp Club" award out of this location, increase store annual revenue $32M to $36M in one year.

Lowe's Home Improvement Kingwood, TX Assistant Store Manager - Administration 02/2011 to 03/2013

Requested by District Manager to help struggling 40 Million dollar location. Under the Store Manager, as Administration Manager, I was responsible for the front end (all cashiers), administrative office, back end office (receiving, delivery, overnight stocking), and many other operational processes. I received a deep understanding of operational side of the business. To include financial statements, store expenses, profit and loss procedures.

Lowe's Home Improvement Conroe, TX Department Sales Manager 01/2009 to 02/2011

Responsible for overall department sales and merchandising of a 40 Million dollar store. Lead a team of 12 employees to deliver world class customer service, drive sales and profit, directly responsible for training, schedules, assisted in interviews, conflict management, display and merchandising execution.

Education

Bachelor of Science: Criminal Justice 3.6 GPA 2008 Sam Houston State University, Huntsville, Tx, United States of America

Minor in Management

President of Sigma Phi Epsilon Fraternity - Largest Fraternity in school, highest GPA, and the most active in University and Community.
Sam Houston State Alumni Board Member
Sigma Phi Epsilon Alumni Chaplain

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Store Manager Resume Example

Resume Score: 80%