Store Manager Resume Example Dunkin' Donuts

STORE MANAGER

Summary

Skills

•Strong team leader

•Great problem solving skills

•Project Management

•Assertive communication skills

•Awesome customer service skills

•Strong verbal communication

•Great trainor/ mentor

• Responsible for making all safe deposits

• I work well under pressure

•I am able to build a wonderful loyal customer base

•I also can work just as well as a team member

Experience

Store Manager
Hamilton , OHDunkin' Donuts/Mar 2019 to Nov 2019

Hired, trained and managed team of [Number] associates, including evaluating performance and enforcing disciplinary actions.
Processed shipments and maintained stock shelf organization.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Updated store pricing, signage and merchandising based on current promotions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Counted cash drawers and made bank deposits.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Prioritized sanitation, safety and health standards in work areas.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Coached and empowered employees by creating and sharing motivational vision plans.
Trained all new assistant managers and [Job title]s on store security, monetary procedures and customer service expectations.
Delivered excellent customer service by greeting and assisting each customer.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Greeted and assisted all customers daily in high-traffic retailer.
Trained [Number]-person staff to deliver outstanding customer service and assistance.
Addressed customer inquiries and resolved complaints.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Coordinated sales reports, reconciled accounts and made bank deposits.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Strengthened work flow productivity by hiring, managing and developing top talent.
Coached and mentored associates to achieve [Number] employee promotions.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Built loyal customer base by delivering excellent service and stocking in-demand products, including [Type] and [Type].
Hired and trained [Number] employees to start new [Type] store in [Location].
Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
Resolved customer problems by investigating issues, answering questions and building rapport.

Warehouse Associate
Fairfield , Ohio Heritage Bag Company/Nov 2017 to May 2018

Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Inspected and moved products to designated areas in warehouse.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Safely operated pallet jacks and [Type] equipment to move items to and from different warehouse locations.

Picker Packer
Monroe , Ohio Kohl's E Commerce Center /Sep 2017 to Jan 2018

Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Accurately keyed in data for packages into computer system using handheld scanners, averaging [Number] packages per shift.
Weighed and measured products and materials to check compliance with specifications and regulations.
Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using [Type] scanners.
Marked and labeled containers with accurate shipping information to prevent delays.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Operated hand trucks, pallet jacks and forklifts to move materials.
Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.

Education and Training

GEDTalawanda High SchoolFeb 2012Oxford, OH

I was very involved in sports while i was in high school. I played voll for 2 years and I really enjoyed it as well as I enjoyed being around all of my teammate. I had some of my best friends du high school but unfortunately I didn't get to graduate with my clas, However I did go back to school and got my GED

Some College (No Degree): BusMiami University Hamilton Campus Hamilton , Ohio

Some College (No Degree): Business ManagementMiami University Hamilton , Ohio

Resume Overview

Companies Worked For:

Dunkin' Donuts
Heritage Bag Company
Kohl's E Commerce Center

School Attended

Talawanda High School
Miami University Hamilton Campus
Miami University

Job Titles Held:

Store Manager
Warehouse Associate
Picker Packer

Degrees

GED
Some College (No Degree) : Bus
Some College (No Degree) : Business Management

Store Manager Resume Example

Resume Score: 80%

Resume Overview

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