Enthusiastic worker who is motivated, and shows perseverance in challenging work environments. Patient and kind with customers; realizing that they are the most important factors in any business. Loves to be challenged and learn new things. Finds it easy to calmly negotiate difficult situations, and is easy to get along with. Values offered: Positive and proactive Creative problem solver who develops solutions to ensure consistent work quality Always strives for excellence Innovative in developing and implementing win-win solutions to maximize proficiency
Strong work ethic
Passion for customer satisfaction
Conflict resolution techniques
Excellent communication skills
Works well under pressure
Employee training and development
10/2014 to Current
STORE MANAGERSALADELIA CAFE & CATERING – Durham, NC
Creatin and maintaining new schedule using Schedulefly Promptly assisting customers with any questions or concerns Maintaining quality assurance from intercompany orders as well as store production Organizing, preparing and delivering catered meals and beverages
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Reduced labor costs by 8 percent while maintaining excellent service and profit levels.
Correctly calculated inventory and ordered appropriate supplies.
08/2011 to 09/2014
FRONT OF HOUSE MANAGERSALADELIA CAFÉ & CATERING – DURHAM, NC
05/2011 to 08/2011
MANAGERNEW WORLD COFFEE HOUSE – RALEIGH, NC
Accountable for cash register and safe Responsible for opening and closing store without assistance Prepare sandwiches, salads, and soups Baking pastries and cakes Creating new drink recipes and specials Checking all products for proper price and quality.
Keeping track of inventory for shopping and ordering Assisting in filling spreadsheet for bill payment.
Responsible for serving pastry and beverages to customers Accountable for cash register Cleaning, sweeping, mopping Helping bakers prepare and decorate tartlets, mousses, and various other pastries Preparing sandwiches, salads, pizzas, and soups as well as plating and serving.
Busing and washing dishes.
08/2010 to 05/2011
CUSTOMER SERVICE/ DELI SUPERVISORNEOMONDE BAKERY AND CAFE – RALEIGH, NC
Responsible for refilling and plating all salads in front of house display, and stocking back-ups Preparing handmade wraps ahead of time for the day Running a grill and flat top at high volume Organizing catered orders at short notice Making sandwiches for customer orders for dine-in and take-out.
Following through with orders to see that all is accounted for and delivered to the customer in a timely fashion.
Cleaning and re-stocking grill station, sandwich case, salad case, and fridge with necessary equipment and food.
Sweeping, wiping, mopping and any other duties required to sustain a clean and healthy deli area.
Working a meat and vegetable slicer.
Accountable for bread and pie inventory.
01/2010 to 05/2011
SHIFT LEADER/ TRAINING MANAGERSALADELIA CAFE – DURHAM, NC
Held accountable for maintaining a register from open to close.
Receiving orders for Cafe dine-in, take-out, and catering.
Preparing and organizing orders for salads, including menu entrees and bulk items.
Responsible for training new employees on food/ beverage prep, customer service and cleaning/ maintaining store.
Delivering prepared food items to customers, both over the counter and to dining room.
Clearing/ cleaning tables and dining room.
Held accountable for opening/ maintaining stores at multiple locations.
Perkin Library, University Drive, & Hock Plaza) Assisting customers with any needs.
Labeling food display cases, and daily specials board.
Creating new beverage specials.
09/2008 to 12/2009
BARISTA/ CASHIERGUGLHUPF CAFE – DURHAM, NC
Running a register and making sales for breakfast and lunch, as well as coffee and non-coffee beverages and pastries.
Serving pastries, entrees, and drinks.
Preparing outstanding coffee and espresso drinks with outstanding precision and speed.
Going above and beyond to provide customers with the most enjoyable experience possible.
Busing dishes when needed.
Cleaning bar area and tables.
Responsible for ordering and receiving all coffee, tea, and bar equipment.
04/2007 to 05/2008
ADMINISTRATIVE ASSISTANT/ FILE CLERKSTOCK BUILDING SUPPLY – RALEIGH, NC
Responsible for all filing associated with Window/Door Installed Sales.
Accountable for keying labor payments to Subcontractors, and running credit cards over the phone.
Scheduling appointments with homeowners to install product.
Shipping and Receiving tickets for Windows, Doors, Garage Doors, Vinyl Siding, and Deck products.
Assisting customers with finding and/or matching product.
04/2005 to 08/2007
BARISTA/ CASHIERPHEASANT CREEK COFFEE – APEX, NC
In charge of running/ maintaining shop, usually alone.
Responsible for making all orders including Coffee and Non-Coffee Beverages, and Food.
Running register and making all sales.
Accountable for opening and closing PC Charge and counting cash in register.
High School Diploma: William G. Enloe High School - Raleigh, NC
Wake Technical Community College - Raleigh, NC
INDYS Best of the Triangle First runner-up Best Barista
SERBC Southeast Reginal Barista Competition Top Ten
Counter Culture Coffee Classes Completed: Begginer and Intermediate Barista Training Begginer Espresso Milk Chemestry Lab