LiveCareer-Resume

store manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Store Manager with 10 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Skills
  • Cash Management
  • Recruiting and Hiring
  • Pricing Strategies
  • Store Operations Oversight
Education and Training
North Kitsap High School Poulsbo, WA Expected in 06/2005 High School Diploma : - GPA :
Experience
Extra Space Storage - Store Manager
Milwaukee, WI, 04/2022 - Current
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Created training modules and documentation to train staff.
  • Maintained adequate staffing to meet objectives within budget.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Banter By Piercing Pagoda - Key Sales Associate
City, STATE, 11/2022 - 03/2023
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Used product knowledge to suggest items to match client needs.
  • Prepared merchandise for purchase or rental.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Placed special orders or called other stores to find desired items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers by answering questions and locating merchandise.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Exchanged merchandise for customers and accepted returns.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cross-sold products to boost overall sales purchases.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained records related to sales for store management.
  • Created price tags and merchandise signs for new items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Bagged or packaged purchases and wrapped gifts.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Described merchandise and explained use, operation and care.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
Nookayet - Cashier/Stocker Associate
City, STATE, 05/2019 - 09/2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Moved excess stock and arranged products to improve sales.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed refunds for worn, damaged and broken merchandise.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • North Kitsap High School

Job Titles Held:

  • Store Manager
  • Key Sales Associate
  • Cashier/Stocker Associate

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: