Experienced store operator Sales professional Accurate cash handling Recruiting and interviewing Exceptional strong leader Retail inventory management Conflict resolution skills Effective Retail Sales Manager To obtain a position in which my experienced communication, retail and sales management skills will be essential to my job to lead a cohesive sales team in consistently coordinate efforts achieving aggressive goals. Offering almost 15 years background in sales and customer service, as well as in-depth understanding of the sales cycle process. To prove strong, analytic planning skills, combined with the ability to be productive and efficient in work habits without supervision.
Computer Skills Sales Software: DARA, Salesforce, RQ4, RMS Computer Software: Microsoft office, Microsoft Word, Excel, Outlook and PowerPoint, etc. 05/2007 to 06/2000 to, MI, MI, MI, MI
Store ManagerJan 2014 to Mar 2015 SPRINT PCS XPERTS / UNITED WIRELESS － Miami, FLPrimary Responsibilities: - Meet/exceed monthly sales goals assigned to store by actively managing store's staff - Personally drove sales and maximized each potential customer - Actively manage and motivated sales team on a daily basis to ensure sales quotas are being met or exceeded - Maintain appropriate level of staffing by recruiting, selecting, orienting, training and scheduling employees - Market merchandise by adhering to advertising, sales promotion, and display plans - Execute daily operational procedures/escalated customer issues with professionalism efficiency, and diligence - Acquire knowledge/training to stay up to date with products and services - Provide knowledgeable answers/solutions to customers and follow up to guarantee customer satisfaction - Order and Restock inventory shipments - Assist employees with store opening/closing procedures while maintaining a clean work area at all times - Prepare invoices, reports, memos, letters, using word processing, excel spreadsheets, and database - Send notices by email to employees with up to date carrier information - Determine staff promotions, demotions, and terminate employees when necessary - Complete series of training sessions to advance to Store Manager - Work closely with district manager to formulate and build the store brand - Coordinate meetings on a biweekly basis for employees
Executive Administrative Assistant / Public Adjuster Apprentice / Public AdjusterMar 2013 to Current Victory Claims Inc － Miami, FLMiami, FL Contracted through: Claims Support Inc (Kendall, FL) Position: Executive Administrative Assistant / Public Adjuster Apprentice / Public Adjuster Primary Responsibilities: - Help claim public adjuster with secretarial work and handle insurance claims filed by policyholders - Delegate plans, schedules work needed to process claims, interviews claimants, and investigates claims - Monitor and report activity from insurance companies, case managers, policy holders to provide relevant information for public adjuster - Prepare new/old clients into Excel spread sheet with new Gross Cap Amount, Proof Of Loss Amount, and deductible information, to have demanded appraisals second payment offer agreed on in advance - Review clients folders/paperwork denied by insurance company then prepped attorney documents (worked closely with Attorney to send denied claims for litigation - Delegate and negotiate with claimant to settle claim via email - Create documents supporting procedures for clients claim(s): 10 day letter, Releases for settlements, Right to Repair forms, Request for document letters, Withdrawing claims, Examination Under Oaths, Subpoena Responses, attorney legal documents, etc.
Store ManagerJan 2010 to Jan 2013 METRO PCS / UNITED WIRELESS － Macomb, MI- Actively manage and motivated sales team on a daily basis to ensure sales quotas are to be met or exceeded - Maintain appropriate level of staffing by recruiting, selecting, orienting, training and scheduling employees efficiency and diligence Primary Responsibilities: - Actively manage and motivate sales team on a daily basis to ensure sales quotas are to be met or exceeded efficiency, and diligence - Meet or exceed monthly sales goals assigned to store by actively managing store's sales staff - Market merchandise by adhering to advertising, sales promotion, and display plans - Handle all operational procedures/escalated customer issues with professionalism, - Acquire knowledge with products/services to provide knowledgeable answers/solutions to customers - Drive sales and maximize each potential customer - Follow up with customers to guarantee customer satisfaction - Order and Restock inventory shipments - Assist with store opening and closing procedures while maintaining a clean work area at all times Retail Sales Consultant SPRINT PCS XPERTS / UNITED WIRELESS Primary Responsibilities: - Acquire knowledge/training with products/services to provide knowledgeable answers/solutions to customers - Follow up with customers to guarantee customer satisfaction - Answer phone calls and respond to customers questions - Drive sales and maximize each potential customer - Restock inventory, assist store opening/closing procedures while maintaining a clean work area at all times - Always passed quota over 100 phone/boxes per month (top sales rep) - Always passed accessory quota on selling $3000 or more per month Assistant Manager VIDEO CAVE / PAGETEL COMMUNICATIONS Primary Responsibilities: - Meet or exceed monthly sales goals assigned to store by actively managing store's sales staff - Market merchandise by adhering to advertising, sales promotion, and display plans - Handle daily operational procedures/escalated customer issues with professionalism, - Stock, maintain orders and help manage staff of 3 - 5 - Coordinate orders with common carriers: Att/Tmobile/Sprint/Nextel/Prepaid - Satisfy customers providing them with answers and solutions - Develop strategy for attacking and penetrating a customer master list - Devise technique introducing sales concept and product to customers - Prepare weekly inventory reports and submit to supervisor
High School Diploma, General StudiesSTEVENSON HIGH SCHOOLSTEVENSON HIGH SCHOOL High School Diploma: General Studies -Coursework in Business Administration and Management
General Studies / Behavioral SciencesMACOMB COMMUNITY COLLEGEMACOMB COMMUNITY COLLEGE General Studies / Behavioral Sciences -Coursework in Behavioral Sciences and Psychology -Coursework in General Business and Business Management
Notary Public: Lic# FF16161 (Commission Expires May 8, 2017) Public Adjuster License: Lic# W189693 - April 22, 201
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