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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Store Manager with more than 6 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Also focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Excellent customer service skills
  • Bank deposit procedures
  • Staff training and development
  • Customer-oriented
  • Goal-oriented
  • POS systems
  • Store displays
  • Opening and closing procedures
  • Detail-oriented
  • Merchandising
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Accurate cash handling
  • Operational budgeting
  • Retail inventory management
  • Employee training
  • Shift checklists
  • Project management
  • Sales professional
  • Reliable
  • Outstanding communication skills
  • Risk management
  • Team-oriented
  • Profit and loss accountability
  • Schedule management
  • Recruiting and hiring
  • Supervision and training
  • Employee development
  • Purchasing and planning
Experience
08/2018 to 01/2021
Store Manager Johnson Health Tech Tampa, FL,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Created and adjusted department schedules and individual shift assignments.
  • Purchased food and supplies according to department needs.
02/2013 to 08/2019
Store Manager Lands' End Oak Brook, IL,
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Created and adjusted department schedules and individual shift assignments.
  • Purchased food and supplies according to department needs.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Performed continuous evaluations of employee performance and service levels.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Collaborated with server trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Delivered food prep training so that employees could effectively feed staff personnel.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Established and managed effective controls for labor and inventory costs.
  • Assessed employee schedules for effectiveness and approved all timesheets.
  • Trained and mentored up to 15 new employees each quarter.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Prepared and led food service training programs to teach staff various tasks.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Completed reports outlining meal numbers, service efficiency and various contributing costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
01/2017 to 12/2017
Team Member La-Z-Boy, Inc. Kansas City, MO,
Education and Training
Expected in 01/2015
High School Diploma: Na
Morton - Katy, Tx
GPA:

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School Attended

  • Morton

Job Titles Held:

  • Store Manager
  • Store Manager
  • Team Member

Degrees

  • High School Diploma

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