Store Director Resume Example Safeway, Inc. AZ

STORE DIRECTOR

Summary

Dedicated Store Director with more than 29 years in retail and customer service. Possesses a firm commitment to customer service that has been described as “second-to-none” by employers.

Highlights

Store operations
Retail inventory management
Outstanding communication skills
Exceptional leader
Conflict resolution skills

Accurate cash handling
Store opening and closing procedures
MS Office proficient
Recruiting and interviewing
Team-oriented

Accomplishments

Store Director, Assistant Manager, and Person in Charge Trainer Retail Leadership and Development Trainer Frontline Leadership Trainer: Coach Managers on effective ways of communicating to employees when dealing with challenging situations.
Diversity Trainer and Leader of Women's Networking Group Sexual Harassment Trainer Professional Development Project Management Course, Safeway Presentation Skills, Safeway Dale Carnegie Franklin Covey Speaking Engagements Keynote Speaker invited by Canadian Executive Vice-President to present service program to 150 Corporate Benefits and Payroll Managers.
Presenter selected by Canadian Vice-President of Communications Strategies to Collaborate IT and Store Level Operations by Bridging Communication Gap Keynote Speaker selected by District Manager for Woman's Networking The Importance of Knowing/Understanding Numbers-How to Present with Confidence Dress for Success.

Experience

Store DirectorJan 1999 to Current

Results-driven producer who excels at forecasting weekly sales and expenses to ensure operating efficiency and profitability.
Effectively controls period expenses, operating ratio, shrink, and out of stocks.
High performer with proven track record of exceeding sales projections.
Success-driven performer known for consistent yearly average sales increases of 3%-7%.
Profit minded strategist with yearly average profit increases of 2%-5%%.
Ranked 8th of 117 Store Directors in division based on 5 measureable results: sales, world class service, profits, fundraising, and shrink reduction.
Oversee merchandising, hiring, daily operations, payroll, and marketing to exceed sales and profit goals.
Implement company business strategies and operational theories; monitoring long-term results.
Quarterly action plans for sales, service, and income.
Customer focused conflict manager who maintains customer loyalty.
Top performing leader in customer service; Ranked 2nd in division and 35th in company.
Vital trainer on world class customer service that exceeds company expectations.
Inspiring role model who mentors and develops new Store, Assistant, and Department Managers.
Motivated cultivator who fosters an environment that promotes operational excellence and personal accountability.
Morale-builder who trains and develops 150 employees on operations, standards, and customer service.
Effectively compose and deliver performance appraisals that maintain employee retention and growth.

Sep 1986 to Current
Safeway, Inc. AZ

ManagerJan 2003 to Jan 2005
Safeway, Inc － AZ

Managed operations for 117 bakeries within division.
Decisive critical thinker who analyzed profit and loss statements.
Exceeded the service goals for the 117 bakeries; Ranked 4th in company.
Decreased expenses and increased profitability by implementing cycle baking and satellite decorating.
Effective communicator who communicated expectations between division and stores.
Seasoned contributor who oversaw the roll out of multiple remodels for grand re-openings: Selected and mentored a team of 50 employees that traveled to each store to bake, decorate, and package product for merchandising.
Efficiently managed all deadlines and budgets.
Scheduled delivery, ensured installation, and functionality of new equipment.
Guaranteed product met quality standards and schematic integrity was maintained.
Implemented standards and expectations with bakery employees.
Traveled to other divisions to help implement sales building and marketing plans.

Director of Retail SupportJan 2000 to Jan 2002
Safeway, Inc － AZ

Acted as liaison collaborating between the company, Division President, District Managers, and Store Managers.
Energetic rapport-builder who communicated corporate goals between the company, division, and stores.
Rolled out numerous new corporate strategies, while ensuring division operations were exceeding goals.
Selected by Division President to become Division Trainer to produce and deliver weekly video communication broadcasts.
Dynamic communicator who communicated with Corporate Executives, Senior Division Executives, District Managers, and Store Managers via meetings, voicemail, email, electronic video communication, and travel.
Trusted decision maker who interviewed, hired, and trained internal/external Store, Assistant & Department Managers.
Inspiring role model who mentored and developed new Store, Assistant, and Department Managers.
Competent team builder who assessed and promoted new Store Managers.
Reliable decision-maker who oversaw districts, 17 stores, for District Managers in their absence: Demonstrated conflict management ability, while maintaining levels of service that exceeded their expectations.
Provided feedback during detail oriented store walks with Store Managers.
Evaluated district reports; contributed ways to encourage improved numbers.
Drove throughout the district with Vice President & President of the Division.
Communicated all expectations and motivated Managers to perform at their best.
Documented and shared all accomplishments and challenges upon their return.
Selected by Division President to motivate and train 600 employees during an acquisition of a local grocery retail chain: Introduced Safeway's customer focused service program.
Inspired employees to prioritize focus on customer service.
Planned new hire orientation and organized team building.
Planned and executed role plays; demonstrating employee's ability to execute service program.
Planned and organized Senior Management meeting for CEO presentation on new company strategies and goals: Selected by Division President to collaborate, create, and implement strategies that would increase sales, income, service, reduce expenses, and grow market share to be presented to CEO.
Planned and booked accommodations for 350 Managers and Executives.
Arranged travel accommodations upon arrival for CEO.
Planned activity choices for participants.
Remained under budget while meeting deadlines.

Education

Master of Business Administration, Business Administration2002University of Phoenix － Phoenix, AZ, USA

Graduated with Honors

Bachelors of Business Administration, General Business Law1986University of Wisconsin-Whitewater － Whitewater, WI, USA

Professional Affiliations

Safeway Diversity Board, Member of Communications and Employer of Choice committee *Who's Who of American Business Women since 2006 *I-17/Dynamite Home Owners Board, Treasurer since 2006

Skills

Budgeting, business strategies, conflict management, customer service, detail oriented, Senior Management, forecasting, fundraising, hiring, team builder, marketing ,mentor, merchandising, communicator, payroll, performance appraisals, Microsoft Office,problem solver, profit and loss statements, quality, rapport builder, results driven, retail sales, strategist, trainer

Resume Overview

Companies Worked For:

Safeway, Inc. AZ
Safeway, Inc

School Attended

University of Phoenix
University of Wisconsin-Whitewater

Job Titles Held:

Store Director
Manager
Director of Retail Support

Degrees

Master of Business Administration , Business Administration 2002
Bachelors of Business Administration , General Business Law 1986

Store Director Resume Example

Resume Score: 90%

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