I am a highly motivated customer service and management professional with a verifiable record of accomplishment spanning twenty-five years. I am a highly organized and creative individual that is recognized as results-oriented and solution-focused.
Attention to detail
Clear oral/written communication
Time management skills
Trained in HIPPA compliance
Sharp critical thinker
Store Administrator, 01/2007
to 10/2016 Kohl's Department Store – Springfield,
Process new hire paperwork
Maintain personnel files, ensuring all documents are verified and complete
Process payroll weekly. Edit punch corrections, apply paid vacation time when requested. Research payroll issues with corporate
Generate and/or prepare various business reports
Cash balancing daily, research cash or check shortages, prepare cash and check deposits. Open all floor registers for business day. Order cash and coin weekly
Assist with Customer Service returns, exchanges, adjustments and Kohl's payments
Store Manager, 06/2003
to 08/2006 Speedway Super America LLC – Springfield,
Responsible for all aspects of the store operations.
Hiring, training and supervising employees.
Purchasing, sales and merchandising.
All financial duties.
Reported to the district manager regarding all store and staff issues.
Account Manager, 03/2000
to 06/2003 CBS Companies – Springfield,
Provided temporary employee staffing to a wide array of industries
Directly worked with clients to assess their hiring needs
Interviewed, selected, and orientated appropriate candidates for open temporary job positions
High School Diploma: 1976 Springfield North High - Springfield,
Paramedical Examination Health and Wellness Screening Certification