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Stocker Associate Resume Example

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Deneisha
Jones
Professional Summary

Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.

Industrious trained in safely operating forklifts and pallet jacks to transfer product. Proven customer service skills with excellent attention to detail and multitasking strengths. Consistently monitors stock levels to stay on top of daily needs. Driven individual with more than 1 years working as Stocker for Home Depot company. Determined and experienced in product inventory and safety procedures.

Skills
  • Customer support
  • Client Communication
  • Professional Telephone Voice
  • Microsoft Office
  • Customer service optimization
  • Answering questions
  • Sales expertise
  • Proficient in Excel and Word
  • Logging call information
  • Gathering information
  • Problem-solving skills
  • Call decisioning
  • High-volume call centers
  • Inbound phone calls
  • Keyboarding
  • LiveChat
  • Written and oral communication
  • Client communication
Education
Mallard Creek High SchoolCity, State02/2015High School Diploma
Central Piedmont Community CollegeCity, StateCommunications
Work History
Company Name- Stocker Associate
City, State12/2020 - Current
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Performed inventory control, such as counting and stocking merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Contributed to waste reductions, supporting savings totaling over $100,000 monthly.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Company Name- Nail Tech
City, State06/2019 - Current
  • Designed individualized care programs for repeat customers.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Recorded weekly supply and inventory needs and made regular orders worth $300.
  • Successfully initiated and implemented [Technique] and [Tool] use to modernize services and increase profits by 50%.
  • Handled calls per 24hr to address customer inquiries and concerns.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Company Name- Customer Service
City, State02/2016 - 06/2018
  • Entered customer interaction details in Onstar to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to 15 calls in queue per minute.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended Onstar to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% decrease in cancellations.
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
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Resume Overview

School Attended

  • Mallard Creek High School
  • Central Piedmont Community College

Job Titles Held:

  • Stocker Associate
  • Nail Tech
  • Customer Service

Degrees

  • High School Diploma
    Communications

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