Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.
Read and recorded temperature, pulse and respiration.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Cleaned and organized patients' living quarters.Facilitated games and other activities to engage clients. provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion.Properly directed inbound calls in phone queues to improve call flow.
Medical Terminology, Transcription, Data Entry, ICD 9 Coding
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