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sterile processing technician resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Flexible hard worker. Motivated , seeking internship in Human Resource opportunity to gain hands-on experience. Outgoing and friendly with strong drive to succeed. as a Payroll Specialist . Strong knowledge of any Computer program Communicative and team-oriented with proficiency in Kronos. Proven history of Dedicated employee known for punctuality, pursuing employment option where good customer service and positive attitude will make a difference.

Skills
  • Problem solving
  • Quality and work standard/Ethics
  • Team player
  • Oral and writing skill
  • Bilingual English/Spanish
  • Computer Skills ( Excel, Word Microsoft systems and any others programs
Experience
Sterile Processing Technician, 01/2021 - 07/2021
Houston Medical Center Warner Robins, GA,
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Gathered and prepared instruments and surgical supplies.
  • Recorded results of biological and diagnostic tests.
  • Readied instruments for sterilization procedures and completed decontamination protocols.
Customer Service Specialist, 09/2020 - 12/2020
Lee County, Florida Fort Myers, FL,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Recommended improvements to products and services to mitigate complaints.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Exceeded company productivity standards on consistent basis.
  • Answered customer questions and addressed concerns, resulting in deliveries to reduce complaint calls.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
Insurance Sales Representative, 05/2019 - 08/2020
Farmers Insurance Mcalester, OK,
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Examined claims, records and procedures to grant approval of coverage.
  • Signed payment approvals accepted claims.
  • Reached out to potential clients to schedule appointments.
  • Evaluated customer desires and budgetary constraints to pick best policies.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Kept thorough records of customer details and previous sales.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Upsold products to policyholders and potential new clients.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Maintained pleasant and cordial attitude at all times, even when issues arose.
  • Wrote policies, finalized documents and filed paperwork.
Customer Service Manager, 08/2018 - 05/2019
Sartorius Sted Bio Norfolk, VA,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Evaluated and authenticated returns, exchanges and voids.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Education and Training
High School Diploma: , Expected in 06/1991
-
Preparatory #17 - Mexico, ME
GPA:
Status -
: Educación , Expected in
-
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
GPA:
Status -
People Advisory Certification : Accounting, Expected in 12/2021
-
Gusto Learning - Green Bay, WI
GPA:
Status -

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Resume Overview

School Attended

  • Preparatory #17
  • Maricopa Community Colleges - Rio Salado Community College
  • Gusto Learning

Job Titles Held:

  • Sterile Processing Technician
  • Customer Service Specialist
  • Insurance Sales Representative
  • Customer Service Manager

Degrees

  • High School Diploma
  • Some College (No Degree)
  • People Advisory Certification

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