STEP Case Manager Resume Example
A dedicated, motivated Resettlement Case Manager and STEP Case Manager with a psychology background. Highly organized, creative, hardworking, and eager to learn new skills. Experience in leadership roles, team building, and cross-cultural communication and understanding. Guaranteed 24/7 work availability/travel flexibility.
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Providing intensive case management services and emotional support to survivors of human trafficking, domestic and international survivors. Serving both labor and sex trafficking victims.
Conducting intakes, eligibility assessments, and HT screenings.
Creating service plans and ensuring that the survivors immediate needs were met which included: referrals, clothing, food, rental assistance, and possible relocation.
Coordinating shelter/housing, applied for HHS certification processing
Making referrals for medical care, dental care, safe housing, mental health, employment, case management services, counseling, and legal support. Assessing eligibility for external, public, or community based programs.
Providing resources for transportation, life skills training, and community support. Working with interpreter/translator services.
Involvement in victim advocacy and coordination.
Ensuring quality provision of services through meticulous case notation, case file management, case supervision, referral system management, and the completion of monthly reports in a timely manner.
Participating in RST trainings and external trainings.
Managing check and gift card distribution. Providing in-kind donations from the community and guaranteed efficient, documented distribution to clients.
Raising awareness for RST by attending meetings like the North Texas Coalition Against Human Trafficking and CEASE North Texas Anti-Demand Coalition
Attending HSI, FBI, and law enforcement meetings. Establishing relationship with HSI where HSI now directly sends referrals to RST.
Pre-Arrival Activities
Administering apartment set-ups and airport pick-ups
Completing Home Supply Lists, Pre-Arrival Housing Check, and Home Safety Checks
Post-Arrival Activities
Providing orientation/client education through facilitating Bus Orientation and Cultural Orientation, serving as an advocate for clients by helping them with basic needs which include: taking clients grocery shopping, completing hospital/clinic paperwork, and providing safe and supervised transport to their appointments/activities.
Conducting intakes and home visits.
Facilitating home orientation in order to ensure clients' understanding of their new home as well as their safety.
Obtaining I-94s and submitting AR-11's on behalf of clients, keeping up consistent communication with clients, working alongside translators for clients' appropriate languages, referring clients to RCA, MG, Employment, SAS, and PC services, completing data entry in RMS and IRIS in timely manner.
Helping clients with their financial literacy and distributing their welcome money checks.
Applying for medical benefits (RMA or Medicaid), SNAP, TANF, SSI/SSDI, Social Security, WIC, and government housing.
Identifying and connecting mentors with clients.
Registering for Selective Service for clients.
Connecting clients to English training programs and resources.
Ensuring that clients with disabilities and/or severe medical conditions receive the care and resources they require
Referring clients to medical clinics, mental health clinics, and specialists
Enrolling children and adults in school
Reviewing and maintaining case files and comprehensive case notes, assessing clients' needs and developing service plans accordingly, gathering donations and completing donation logs, working alongside clients to help them achieve self-sufficiency.
Identifying new housing opportunities for possible partnerships and contacting housing managers
Administering apartment set-ups and airport pick-ups
Completing Home Supply Lists and Pre-Arrival Housing Check
Facilitating and developing Cultural orientation of newly arrived refugees within their first 90 days
Coordinating with translators, guest speakers, and other RST employees for events/activities
Mentoring a young client and providing her with resources to higher education
Completing donation logs and transporting donations to appropriate locations
Preventing Crises in Resettlement: De-escalation with a Trauma Awareness
TVAP Safety Planning Training
Introduction to Program Design: Developing Your Theory of Change
Statewide STEP: Remote Case Management
Limited English Proficient and Immigrant: COVID-19 Listening Session
Older Adults: COVID-19 Listening Session
Match Training
Docuhub Training
Psychological First Aid (PFA) during COVID-19 Response
Statewide On-Call training
New STEP Staff/Interns Orientation
Crime Victims Compensation (CVC) training
HT101 with interpreters
HT Screening Training
TRLA Training on Civil Trafficking Litigation
Mitigating Conflict & De-Escalation Tactics Training
NHTRC Online Training: Building a Local Crisis Response to Human Trafficking
NHTRC Online Training: Human Trafficking 101
NHTRC Online Training: Recognizing Human Trafficking Victim Experiences
NHTRC Online Training: Working with Foreign National Adult Victims of Trafficking
The Sphere Project - Humanitarian Charter and Minimum Standards in Humanitarian Response
eRED Training: Refugee Medical Assistance
Introductory, Intermediate, and Advanced Level of CORE's Online CO Certification Course
Fundamentals of Immigration Detention by UNHCR
Humanitarian Essentials Pathway from Humanitarian Leadership Academy
CORE Webinar, Webinar 11: Preparing New CO Providers to Deliver CO
CORE Webinar, Webinar 12: Addressing Hygiene in Cultural Orientation
Introduction to Church World Service Course
Introduction to Forced Displacement and Refugee Resettlement Course
Pre-Arrival Case Processing Course
Quarterly Consultations Course
Beyond Partisan: Bridging Divides Across the Immigration Debate
Co-Sponsor and Welcome Team Course
R&P Period Reports Course
Pre-Arrival Case Processing Course
R&P Cooperative Agreement and Core Services
Family Reunification Course
CWS Databases and Resources Course
Matching Grant 101 Course
Unauthorized Practice of Law Training
CWS Webinar: Beneficiary Feedback and Reimagining the R&P Period Report
Language Skills: Spanish (Beginner Classroom Study)
Proficient in MS Office application (Word, Excel, and Outlook)
Able to provide own daily transportation, valid Texas driver's license and car insurance
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Resume Overview
School Attended
- Dallas Baptist University
Job Titles Held:
- STEP Case Manager
- Resettlement Case Manager
- Case Aide Intern, Reception and Placement
Degrees
- Bachelor of Science
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