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STEP Case Manager Resume Example

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STEP CASE MANAGER
Summary

A dedicated, motivated Resettlement Case Manager and STEP Case Manager with a psychology background. Highly organized, creative, hardworking, and eager to learn new skills. Experience in leadership roles, team building, and cross-cultural communication and understanding. Guaranteed 24/7 work availability/travel flexibility.

Skills
  • Excellent verbal and written communication
  • Leadership and teaching
  • Time management
  • Conflict resolution
  • Easily adapts to new environments
  • Prompt Data Entry
Experience
STEP Case Manager , Refugee Services Of Texas, November 2019-CurrentCity , STATE

Providing intensive case management services and emotional support to survivors of human trafficking, domestic and international survivors. Serving both labor and sex trafficking victims.

Conducting intakes, eligibility assessments, and HT screenings.

Creating service plans and ensuring that the survivors immediate needs were met which included: referrals, clothing, food, rental assistance, and possible relocation.

Coordinating shelter/housing, applied for HHS certification processing

Making referrals for medical care, dental care, safe housing, mental health, employment, case management services, counseling, and legal support. Assessing eligibility for external, public, or community based programs.

Providing resources for transportation, life skills training, and community support. Working with interpreter/translator services.

Involvement in victim advocacy and coordination.

Ensuring quality provision of services through meticulous case notation, case file management, case supervision, referral system management, and the completion of monthly reports in a timely manner.

Participating in RST trainings and external trainings.

Managing check and gift card distribution. Providing in-kind donations from the community and guaranteed efficient, documented distribution to clients.

Raising awareness for RST by attending meetings like the North Texas Coalition Against Human Trafficking and CEASE North Texas Anti-Demand Coalition

Attending HSI, FBI, and law enforcement meetings. Establishing relationship with HSI where HSI now directly sends referrals to RST.

Resettlement Case Manager , Refugee Services Of Texas, May 2019-CurrentCity , STATE

Pre-Arrival Activities

Administering apartment set-ups and airport pick-ups

Completing Home Supply Lists, Pre-Arrival Housing Check, and Home Safety Checks

Post-Arrival Activities

Providing orientation/client education through facilitating Bus Orientation and Cultural Orientation, serving as an advocate for clients by helping them with basic needs which include: taking clients grocery shopping, completing hospital/clinic paperwork, and providing safe and supervised transport to their appointments/activities.

Conducting intakes and home visits.

Facilitating home orientation in order to ensure clients' understanding of their new home as well as their safety.

Obtaining I-94s and submitting AR-11's on behalf of clients, keeping up consistent communication with clients, working alongside translators for clients' appropriate languages, referring clients to RCA, MG, Employment, SAS, and PC services, completing data entry in RMS and IRIS in timely manner.

Helping clients with their financial literacy and distributing their welcome money checks.

Applying for medical benefits (RMA or Medicaid), SNAP, TANF, SSI/SSDI, Social Security, WIC, and government housing.

Identifying and connecting mentors with clients.

Registering for Selective Service for clients.

Connecting clients to English training programs and resources.

Ensuring that clients with disabilities and/or severe medical conditions receive the care and resources they require

Referring clients to medical clinics, mental health clinics, and specialists

Enrolling children and adults in school

Reviewing and maintaining case files and comprehensive case notes, assessing clients' needs and developing service plans accordingly, gathering donations and completing donation logs, working alongside clients to help them achieve self-sufficiency.

Case Aide Intern, Reception and Placement , Refugee Services Of Texas, January 2019-May 2019City , STATE

Identifying new housing opportunities for possible partnerships and contacting housing managers

Administering apartment set-ups and airport pick-ups

Completing Home Supply Lists and Pre-Arrival Housing Check

Facilitating and developing Cultural orientation of newly arrived refugees within their first 90 days

Coordinating with translators, guest speakers, and other RST employees for events/activities

Mentoring a young client and providing her with resources to higher education

Completing donation logs and transporting donations to appropriate locations

Education and Training
Bachelor of ScienceInterdisciplinary Studies, , Dallas Baptist University , , CityMay 2018
Additional Credentials

Preventing Crises in Resettlement: De-escalation with a Trauma Awareness

TVAP Safety Planning Training

Introduction to Program Design: Developing Your Theory of Change

Statewide STEP: Remote Case Management

Limited English Proficient and Immigrant: COVID-19 Listening Session

Older Adults: COVID-19 Listening Session

Match Training

Docuhub Training

Psychological First Aid (PFA) during COVID-19 Response

Statewide On-Call training

New STEP Staff/Interns Orientation

Crime Victims Compensation (CVC) training

HT101 with interpreters

HT Screening Training

TRLA Training on Civil Trafficking Litigation

Mitigating Conflict & De-Escalation Tactics Training

NHTRC Online Training: Building a Local Crisis Response to Human Trafficking

NHTRC Online Training: Human Trafficking 101

NHTRC Online Training: Recognizing Human Trafficking Victim Experiences

NHTRC Online Training: Working with Foreign National Adult Victims of Trafficking

The Sphere Project - Humanitarian Charter and Minimum Standards in Humanitarian Response

eRED Training: Refugee Medical Assistance

Introductory, Intermediate, and Advanced Level of CORE's Online CO Certification Course

Fundamentals of Immigration Detention by UNHCR

Humanitarian Essentials Pathway from Humanitarian Leadership Academy
CORE Webinar, Webinar 11: Preparing New CO Providers to Deliver CO
CORE Webinar, Webinar 12: Addressing Hygiene in Cultural Orientation

Introduction to Church World Service Course

Introduction to Forced Displacement and Refugee Resettlement Course

Pre-Arrival Case Processing Course
Quarterly Consultations Course

Beyond Partisan: Bridging Divides Across the Immigration Debate

Co-Sponsor and Welcome Team Course
R&P Period Reports Course
Pre-Arrival Case Processing Course
R&P Cooperative Agreement and Core Services
Family Reunification Course
CWS Databases and Resources Course
Matching Grant 101 Course
Unauthorized Practice of Law Training

CWS Webinar: Beneficiary Feedback and Reimagining the R&P Period Report

Language Skills: Spanish (Beginner Classroom Study)
Proficient in MS Office application (Word, Excel, and Outlook)

Able to provide own daily transportation, valid Texas driver's license and car insurance

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How this resume score could be improved?

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Resume Strength
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  • Word choice
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Resume Overview

School Attended

  • Dallas Baptist University

Job Titles Held:

  • STEP Case Manager
  • Resettlement Case Manager
  • Case Aide Intern, Reception and Placement

Degrees

  • Bachelor of Science

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